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Reviews

1. C S ★★★★☆

   Not happy with unisex fitting rooms, there should always be a women and children only safe area.

   almost 2 months ago
2. Nadine Carr ★★☆☆☆

   Staff managed to refund and exchange an item without actually speaking a word to me during the transaction. Rude and ignorant.

   almost 3 months ago
3. Colin Dix ★☆☆☆☆

   My partner bought a lipstick from the display in the colour displayed with the tester. She opened it to use and found it was the wrong colour. I asked at the sales desk to allow a replacement. The man called Chris said he was tge manager told us he would not help, I pleaded for help with this man, were pensioners and cannot afford to waste £8. I thought store managers wore identity badges, Chris would not give his full name because he has lots of abuse left in his name? I have always valued Next shopping, Now, I’m not going there anymore

   1 year ago

1. Ben Parsons ★★☆☆☆

   When to the store to support my local store instead of buying online. Asked if they would honour an online deal for my item. They did not. What's the point going to the shops if it's cheaper and more convenient online? This is why town centres are struggling. Staff were polite enough but said their hands were tied

   1 year ago
2. Lydia Harrison ★★★★★

   Actually really surprised by the other reviews of the store so thought I’d leave my own regarding my experience on 19/11/23. Store looked great and had lots of stock in sizes I needed but most importantly it had a brilliant atmosphere. Whilst shopping I witnessed multiple staff interactions and everyone seemed so happy to see each other, work together and get stuck in to the next task. It was really refreshing especially on the lead up to peak. Had a great shopping experience from start to finish.

   almost 2 years ago
3. Morgan W ★☆☆☆☆

   I do love Next, but I wish they would remove those horrible toxic airfreshers on display, they are so overbearing and pollute the air so much, triggering headaches for me and other neurological issues, I'm literally eating the stuff, makes me feel awful, I can't stand to go in anymore for this reason and it's such a shame. These airfresheners need to be banned in public environments, it's worse for your health than breathing in cigarette smoke.

   almost 3 years ago

1. anyone anyone ★☆☆☆☆

   Worst staff ever met, like seriously who does she think she is Queen of what exactly. Sort yourself out and be kind to your customer. I don't even know how you managed to get this job with that kind of ugly attitude. Seriously sort your childish attitude it is so embarrassing.

   almost 3 years ago
2. Andrea Clarke ★★★★★

   We have to commend Staff and Management, for the organisation on returns (online items) having made a return today. The only return out of many deliveries! Desk at door with barriers, no need to enter. Well thought-out

   almost 4 years ago
3. Nasima KH ★★★☆☆

   I went on the 28/12/2020, never had such a rude person serve me. I was waiting to be served at the women's section with my toddler in pram, and 2 young children and Sandi was on the shop floor in front of the tills. She looked at me and shouts "move" so she could get past me to go to tills. Instead of going around a customer or a simple excuse me, she yells move. I felt bad for my eldest, who is 6 years old, as she thought she had done something wrong. At the tills, Sandi was grumpy as if serving me was an inconvenience. I buy all my kids clothes from next, but if I have to be served by someone like her again I won't be going. But just to add i also went to the kids section after and the staff there have always been super helpful and friendly.

   almost 5 years ago

1. christine clarke ★☆☆☆☆

   I have been a customer of Next for quite a few years but because of a traumatic incident of next doubling my order then despite numerous phone call and being put on hold on and off for almost an hour nothing got sorted. I took the item to the shop, where the assistant phoned customer services and went through the same ordeal. I asked to see the manager, who seemed very young for such a position, but I thought had sorted it out. Unfortunately, he priced the item amount to be returned 20 pounds instead of 40. The saga went on and when I phoned quite distressed after days of phoning , the youngster had the nerve to complain to me that I was angry. Most of the staff are polite but I do think managers of such tender years should have more training of how to deal with upset customers. Next won't have any more of my custom.

   more 7 years ago

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