Noosabay Kennels & Cattery Beccles, Wangford

Reviews

1. Dawn Munnings ★☆☆☆☆

   We also got stung by the staggering £80 late fee. I appreciate we were late, I got the times wrong but I don’t think £80 was a reasonable adjustment for fifteen minutes of their time. Our dog was then ill the next day. Really poorly. Vet said he must have picked something up at the kennels, only logical explanation. So a £170 vet bill on top of the extra £80., not to mention all the stress and worry of a poorly dog. Would never use this kennels again obviously, just wouldn’t risk it.

   almost 9 months ago
2. Clive Betts ★★★★☆

   Bella our dog was really happy to see us when we picked her up, she seemed to enjoy her experience. Our only problem was that we could not see where she was living and not giving the chance to look at the accommodation, thus only 4 stars. The staff were as good as gold and friendly.

   almost 2 years ago
3. Annabel Waters ★☆☆☆☆

   Would have given no stars but I can't. I booked this cattery for my cat on a Saturday in November so he was safe whilst we moved house. My usual cattery was fully booked. On booking I had to pay in full and wasn't told anything about their cancellation policy and only told after I had paid that I had to bring the cats own food (more expensive than my usual cattery and they feed him). 2 days later on the Monday I was told that the move wasn't happening so I phoned them and asked if I could move the booking on by 2 weeks. They said no, absolutely no movement in the booking despite the fact that they had space, it had only been 2 days since I booked, they weren't full and no one else had phoned to book a place (I was told this information). I completely understand if I was cancelling my booking but all I was asking was to move the date. When I said the cancellation policy should have been explained on booking I was told that if "they had to discuss everything thing people weren't unhappy with on booking it would take too long". Which made me wonder what other things people aren't happy with. She wouldn't elaborate on this! Needless to say I wasn't happy but they took my money, wouldn't change the date and I would never book them again or recommend them. If this is how they treat customers I question how they treat the animals in their care.

   almost 2 years ago

1. Andrew Collier ★★★★★

   Jasper looks like he has had a lovely time , very professional service and friendly. Jasper was smelling lovely coming out the kennels. Thank you for looking after Jasper and see you again soon.

   almost 3 years ago
2. Donna Tanganelli ★★★★★

   Excellent Kennels, really look after our dogs needs. Would highly recommend

   almost 3 years ago
3. Richard Stebbings ★★★★★

   Excellent Kennels, both our dog's were well looked after. Good facilities and good security. Staff always polite and friendly.

   almost 3 years ago

1. Nicole P ★☆☆☆☆

   Made an order online, was told that they could not ship to Sheffield and they would refund the money (no apology for the inconvenience)- fair enough. Upon replying and stating this could be clearer on the website, then also asking when the refund would be processed as the money had been taken from my account, then sending a second email chasing a response.. this was the exact reply I received, I’ll leave it to the readers to decide if they want to use this business. ‘As per my first email. I have processed a refund for you. This may take 5-10 working days. This is not our decision on time, it’s down to the provider we use. As for you not understanding why the sale was processed. The site generates everything automatically. It’s not aware that you live in Sheffield, and it’s impossible for us to drive the delivery to you! Most of our local customers use our site for food deliveries. We are a small family run, boarding kennels, not a multinational pet supply company. If you have not received the refund within 10 working days, please don’t hesitate to email. Regards Noosabay’

   almost 4 years ago
2. Dorothy Clarke ★★★★☆

   Only went to view with my friend who was looking for a good kennel. Very friendly staff and my friend booked dogs in and paid a deposit. The kennels were spotless and had no nasty smells. But most importantly all the dogs seemed happy and content.

   almost 4 years ago

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