Circle Integrated Care Medical Services in Bedford

Reviews

1. Rich Clarke ★☆☆☆☆

   Do not go near this organisation. Awful service and I have complained about them. Been waiting over two and half months for a straightforward MRI on a torn ligament in my wrist. My Doctor marked it urgent and my records show this. Circle SW Herts says this is not the case and have not had the decency to reply in any form at all. Now forcing me to go back to the Doctors and effectively start again. Disgraceful

   almost 11 months ago
2. Linda Carlton-Smith ★☆☆☆☆

   How are you supposed to contact these people. No contact details on appt letter, their website telephone number just goes dead after answering. Have spent last 45 mins trying to get a valid number from various agencies, only to be left on hold for 20 mins. Now I have requested a ring back from an automated service. I need to change an appointment!! This is soooo stressful…………..

   almost 2 years ago
3. Vinnie Brien ★☆☆☆☆

   I complete my exercises daily, complete my feed back via their app, I have requested help and support with my care plan and have received no meaningful response other than words to the effect that they cannot find me on their system. I've contacted them via the Your Opinions Count button on their website, they read my emails, I have the read receipts but nothing else other than requests for my personal details once again. Very disappointing response and no help offered with my ongoing care plan, they don't appear to care.

   almost 2 years ago

1. Gavin ★☆☆☆☆

   This service is utterly useless. Despite my mother being in pain, we're told to schedule an appointment via phone. However, we're left on hold for hours only to end up being transferred to a dead phone line. This isn't a new problem, and it's appalling that companies like this receive NHS contracts while demonstrating such little compassion by failing to provide a functional service.

   almost 2 years ago
2. K Aho ★★★★★

   Very impressed by the service Daniel Currie and Aysen Ozdinli had provided. Moira Royse

   almost 3 years ago
3. Myrto Makrides ★★★★★

   Efficient, comprehensive, and affable. My questions were answered and my symptoms were effectively explained to me. A recovery program was proposed. My expectations and needs from the appointment were effectively met! Thank you CIC.

   almost 3 years ago

1. Mrs R Edwards ★☆☆☆☆

   I was told by my GP to do a self referral using the app. It was awful, took ages and you went round in circles answering the same questions. I then waited 6 and a half weeks for a telephone consultation to be told I needed a face to face. The practitioner I spoke to was lovely and I’m sure very experienced and knowledgeable so I am not criticising those who work for this organisation. How can physio work over the phone? It’s ridiculous and a waste of everyone’s time. I’m now waiting for another appointment and was told to chase if I don’t hear in 2-3 weeks meaning I’m likely to wait over 2 months (if I’m lucky I would think) to see someone. I know waiting times are horrendous and I feel sorry for the hardworking staff but it’s so frustrating when you need help and it’s affecting your daily life and earning capacity.

   almost 4 years ago
2. Carol-Anne McConnellogue ★☆☆☆☆

   I would not even give this one star but have no option. Unbelievably terrible service. My father is in chronic pain and is desperate for his second appointment but I cannot get through on the booking line and have spent hours (no exageration) on hold only to be cut off. Even the consultants secretary is ashamed of this service. I hope the leaders of this organisation hang thier heads in shame. I hope they never have to live with chronic pain and experience the desperate situation we are in and have been for some time. Disgusting.

   almost 4 years ago
3. Sylvester Marcus ★☆☆☆☆

   I was contacted by this outfit as I had been referred by my GP. They then sent me a letter asking me to make an appointment with them. (I was under the impression that referral appointment times would be their responsibility.) I was told to phone them which I did mid week at around 11.30am. No reply then after nearly 5 mins the line went dead. I emailed them and by reply was told a day and time when I would recieve a telephone consultation. No one rang. This is what you get when private companies eat into the NHS.

   almost 5 years ago

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