📍 Saffron Road, Higham Ferrers, Rushden NN10 8ED
📍 Address: Saffron Road, Higham Ferrers, Rushden NN10 8ED, United Kingdom
📞 Phone: +44 1933 412777
🌐 Website: highamferrerssurgery.co.uk
The surgery gets a lot of negative views but was very impressed. Went this week ladies on reception very helpful. Explained why they have the online triage appointment system. I used it for the first time 6pm on Monday had appointment in person for Wednesday by 6.30. Saw Dr very helpful. Nothing vad to say.
Joined the practice 4 weeks ago. Really kind and helpful staff. Surgery is bright, clean and tidy. No problems with repeat prescription set up, or appointments. Definitely feeling looked after.
What a joke of a surgery. Weeks to get any kind of appointment. The online system doesn’t give you any options to choose. Not able to make appointments on the phone as not deemed a vulnerable person. Just told to go to Corby everytime, they just don’t want to deal with you. Very quickly left and found a new surgery and saw a Dr the same day
This surgery is an absolute joke. As an Army veteran this place offers no help or support. And the fact that i suffer with mental health as well and being told im more than capable by someone whos sitting on a phone and doesn't know me or my health is disgusting. Raise any concerns and they send you a letter stating they will kick you out of the surgery but the staff Especially the male that answers the calls to belittle someone with my condition and still have a job is what's wrong with this.
I think my Jill and I must be attending a different surgery! Since the appointment system (face to face) has been reinstated we have nothing but praise in our own particular circumstances for all the staff at this surgery. We have both had fairly serious health problems ( my wife Jill more than me) and all Doctors in my case Natasha Umrao and for Jill Dr Onimole & Dr Munir all have been amazing in their kind and humanitarian way and looked after our interests to the maximum. I will say utilising the Anima Health app ( which does take a bit of getting used to) does make contact and management of appointments a lot easier. And again from a personal point of view - a big shout out for all the reception staff and nurses who have always been so kind to us.
Unfortunately you cannot give half a star but to be honest the place isn't even worth half a star. Unless you are able bodied it is impossible to get an appointment with them You have to queue up outside And if you are not fit enough to get down there you cannot get an appointment. So they are actually discriminating against the infirm. I have been trying to get to see a doctor for about 6 months now and still haven't managed. And how they got a good rating is beyond me.
Highly not recommending! You'll have no chances to get an appointment as the reception never answer the phone at 8am which is the only the time to do the booking. If you are in a call waiting queue, the number goes down 1 per approx 25mins. Operation of this place is an absolutelly joke!!!
Incredible hard to get an appointment. No option of online booking or econsult (which works absolutely fine elsewhere). You will have to call at 8am and stay on the line for at least 40 min and if you are lucky enough you get throuh (staff tend to hang up when the call volum is high) you will be 'triaged' by non clinical staff without any consultation from a clinical member who will decide if you will get an appointment or not. No option of appointments other than on the day, which works fine for patients who are not required to take time of work and unfortunately not everyone is unable to take a 40 min phone call at 8am. It's a rather stressful process that doesn't help patient already under stress due to any health related issues. I would say that the surgery is not fat from patient neglect and is only adding more stress to anyone who is only after an appointment for reassurance.
I called at 0800 when opened to get an appointment to see a Doc but after 5 mins of the call being cancelled I finally got onto the hold queue. 2.5 hours later i am still at No. 4 in the queue. After 3 hours on the phone i finally get through to a lady who advises me there are no more appointments and will have to try again tomorrow. I am unable to book in a future appointment. Do they not understand everyone works and are unable to be on the phone for 3 hours every morning? What am i supposed to do? Call 111? Thats the same problem, i called these and was informed i would get a call back later that day. Did a call come? I think you can answer that. Higham Ferrers Surgery are just like every other NHS surgery, on its knees. NHS reform.
My husband was called last Thursday to be told the Dr wants to speak with him following blood tests and he should make an appointment ..ok so let's make an appointment NO you must ring us at 8am or come up to surgery and make an appointment WHY So today at 8 he rings to make an appointment and is still in the queue it's now 9.15. . I'm sorry this is totally unacceptable it's no wonder A&E are overwhelmed !! Who is running this surgery. It's completely broken .. I deal with Oundle and Kimbolton Surgeries they answer your call immediately. Higham ferrers i hope you are going to improve your admin skills! My partner is writing to Peter Bone today to register tjis issue .
Higham Ferrers Surgery is located at Saffron Road, Higham Ferrers, Rushden NN10 8ED, United Kingdom
You can contact Higham Ferrers Surgery at +44 1933 412777
You can find directions to Higham Ferrers Surgery by following this map link
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