I had an appointment today with Marinella too redress my foot ulcer. I was taken in to my appointment early, I was made to feel at ease straight away. I am disabled and Marinella kept checking to see if I was okay, and if in any way she was hurting me whilst doing my dr
I had a dental appointment for my child, we attend 3 years for teeth braces for her. The doctor told that is too early for her she was 10 years old that time. We were there again at age 12. And doctor told that is too early again and have to do at age 17 around. Why he didn’t tell this from the beginning.We lost so much time.
I have been going for years at this Surgery and the new people employed are very disrespectful. Receptionist staff are very rude on the phone. I work in health care industry and I understand a lot is going on at all times but to speak very rudely when booking in for an appointment is not acceptable. I had given an advice for them to not speak like that with the patients calling and then they say “I have never asked for your advice” I’m sorry? Very disappointed and I hope actions will be made as phone calls are recorded.
I have been with this surgery for many years i have never had any problems until the surgery went to online form processing for the receptionist to triarge and give you an appointment. Sent me an appointment confirmation for Saturday morning when the surgery isn't even open then for 2 weeks time to see the physio when I actually need to see a dr for a degenerative problem. Receptionists are not even trained to tell you who you need to see
Tried 102 times to get through to just the options part then once on there it said I was third in queue. Was on the phone "third in queue" for 45minutes before giving up and phoning 111. And they wonder why 111 is under so much pressure
The same appalling service every time. The doctors have nothing to do with medicine, they search the diagnostic on Google or NHS website. Dr Abbas is the worst medical staff I've ever encountered. How is this surgery allowed to serve NHS patients is beyond my comprehension. Does nobody inspect or review its performance, its doctors, its staff etc. ?
Blunt, inconsiderate and no patient welfare No answer of the phone since 0800 it’s now 1350 Half an hour on hold in queue position one Doctor wanted to discuss blood test results back in December with me - 4 weeks ago!, when I last spoke to someone the fact I work full time and they cannot designate a time for the call except from the fact that it could be between 8-6 it was my fault for my availability issues, laughable! Finally managed to book an appointment on the phone for a week today - What is going on with the surgeries
Impossible to reach reception through calling lines. No matter what time you call in the day. I can understand it being busy as soon as they open up but it’s ridiculous how difficult it is. I’ve aimed to contact but by email as I called perhaps a 100 times in total and still no response.
Favell Plus Surgery is located at Billing Brook Rd, Weston Favell, Northampton NN3 8DW, UK
You can contact Favell Plus Surgery at +44 1604 773490
You can find directions to Favell Plus Surgery by following this map link