Faiza provided great customer service at the make up counter. She was knowledgeable, gentle and honest. I got the right shade of foundation.
I visited the Boots store today to test a Clarins foundation and was made to feel extremely uncomfortable. A male security guard stood watching me closely the entire time, legs apart and hands in his pockets, as if I was doing something wrong. Applying makeup is personal, and his behaviour felt intrusive, aggressive and completely inappropriate. Customers should be able to test products without feeling scrutinised or intimidated. This really put me off the store. Do better.
Staff at the pharmacy had bad attitudes after dealing with more than 2 people and don’t look like they want to help and their pharmacist Ahliya turning customers away because of personal issues they’re dealing with whilst working
Not one to usually leave a bad review… Was served by a ‘Jean’ today 16/09/25 at approximately 12:44 Absolutely abysmal people skills, no greeting, no response to my “hello”, she made me feel like a complete inconvenience. She didn’t even look me in the eye. Very very bad vibes. Eventually she muttered “Boots Card” - not “have you got” or “would you like”; simply “boots card”. As soon as the receipt was given she continued a conversation about her nails to the other clerk. The immediate contrast in attitude/tone toward her colleague made me feel like a true burden I would implore the store manager to seriously consider asking this member of staff to sort their awful attitude out.
Had a wonderful experience with store manager Linda today when walking in around 5-10 minutes before closing time. I had an order to collect and no staff were available in the click&collect area due to close-down duties. On the way out I noticed a member of staff (Linda) and asked if there's any chance to still retrieve my order, she was incredibly warm and explained the staff absence due to the closing down of the store and assisted me despite the time (which had hit 6pm by that point!). Leaving today's pleasant experience aside, the store is always very well stocked and clean, I've always received great service and have been very satisfied. Would wholeheartedly recommend.
Large store with all facilities and very helpfull staff especially the pharmacy staff who are usually very busy yet remain polite and helpfull and even manage to remember your name from the hundreds of customers they deal with!
Please employ people in the pharmacy that know what there doing. It’s actually embarrassing
the pharmacy is not helpful at all, the staff acts as if they only want to get rid of the client, as if they were an intruder. I recommend the company to hire more reliable employees, because at this point they are only losing customers.
Unhelpful pharmacy staff, with lacking knowledge and/or care. Never been dismissed like this in any other Boots before
Boots is located at 9, The Parade, Northampton NN1 2BY, UK
You can contact Boots at +44 1604 635566
You can find directions to Boots by following this map link