Appalling customer service. Ridiculed by staff rather than assist at the checkout just watch you struggle and pull faces laughing at you rather than help. Boots please train the Sunday staff who were there at 3:50pm. Thank you !
This is generally a good place to shop. It is well stocked and the staff are polite. There has been a great improvement in the time waiting to pick up my prescription. Hardly ever have to queue now. My only complaint is that they have started playing loud music WHY! I asked a member of staff if it could be turned down and she said they tried, but they couldn’t find the volume control. My partner wears a hearing aid and it is impossible to hold a conversation in the shop. Indeed, I can hardly hear myself think so I certainly don’t want to stay around and browse.
Staff is not trained properly, one member says one thing other otherwise etc. First was told I could get the replacement new card in store but later I was told no I couldn’t. Staff was not sure. I lost my boots cards, logged in to the account but to link it you need to have full card number , store staff was not able to help on how to link it or retrieve the number even by directing. I was told to call the helpline at the till. I did and still on the phone not much done. I was transferred and finally at the end someone who was actually with knowledge and some sense of brain was able to sort it out and help. The shop member told me I was not the only customer there and were busy to help. including to take off the security tags. Plus I was told I never asked for it, well I did.
Horrible customer service during our recent visit. We were served by Chloe S. while purchasing an expensive perfume but did not feel welcomed at all. The store had run out of paper testers, making it difficult to try the perfumes. Staff were unaware of current promotions, and we weren’t offered the free cosmetic bag advertised prominently in-store. This was misleading, especially since no bags were available. Overall, a disappointing and frustrating experience.
Lady behind the counter for prescriptions needs to learn some social skills and customer service. I was told, quite rudely and with a hand up gesture to step away from the counter until I'm called. It might be an idea to put a line on the floor and a sign on the screen. Remember, for some of us it's the first time there and therefore don't know your 'rules'!
Honestly, when will this end? By far the worse run pharmacy I have ever been to and it's only getting worse. 25 people in the prescription queue and the pharmacy staff are acting like the place is empty
What can you say? It's Boots. Always good value for money. Pros: Friendly, helpful, polite staff. Swift checkout. Clean, well-kept. Always well stocked. Cons: only 2 parent and child spaces in the whole car park (not really Boots' fault, just a heads up, parents). Avoid the pharmacy counter on Tuesday & Thursday evenings - always, busy/long queues (a national shortage of pharmacists will do that, though).
Boots is located at Unit D, A Sixfields Retail Park, 31Gambrel Road, Northampton NN5 5DG, UK
You can contact Boots at +44 1604 751800
You can find directions to Boots by following this map link