Cotswold Outdoor Aberdeen

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Reviews

1. Sharon Gordon ★★★★★

   Had a great experience at Cotswold Aberdeen this afternoon hoping to buy climbing shoes for my son - Nathan was great he was really knowledgeable and helpful!

   1 month ago
2. Andrew Ewen ★☆☆☆☆

   Was in today to buy a new jacket but left disappointed. Wanted try on a jacket so asked a staff member if he could unlock it. He looked angry and gruffed at me that he be with me in a minute. I watched as continued to rearrange stock around 8 feet from me, not once looking interested or enthusiastic. I waited for a few minutes trying to catch his eye but he was still messing with other jackets. I waited a while and left the store. I walked to the north face and purchased the same jacket. Staff member early 20s bigger lad, please be better

   almost 2 months ago
3. Lucas Martin ★★☆☆☆

   I visited the store to collect my £170 jacket that I had ordered and received brilliant service up until then. I made them aware that I was looking for some hiking trousers to go with my jacket, I received no response or help. Once I had selected a pair to try on there was still no help with any questions I had! To finish it off the price on their website and in store was completely different and I was told they wouldn’t match that! What a shame as I had high expectations from such an established brand.

   almost 5 months ago

1. Jan Phillip ★★★★★

   Visited on the 15th July for a boot fitting appointment. Was served by a lovely girl called Karen. She listened to exactly what I wanted the boots for and the requirements I had. After measuring my feet and explaining the 3D scan and reassuring me that I was not a hobbit she showed the patience of a saint. She brought 4 pairs of boots and thoroughly explained the features and befits of each pair. She checked the fitting of each pair and decided to go down a half size. After comparing the boots - wearing a left and a right from each pair to compare and walking up and down the wee ramp front ways, side ways and even baby running steps and jumping up and down, and a lesson in different ways to tie your laces,we managed to choose the perfect pair. I like to live on the edge so didn’t break them in and went straight up the hills today and my goodness this girl did her job - really comfy pair of boots! Thoroughly recommend this service. Appointment took 1.25 hours and at no point did I feel pressured or an inconvenience. In fact all 3 members of staff that I met all chatted away to me. Lovely shop and staff. I’ll be back!

   almost 6 months ago
2. Brian Kennedy ★☆☆☆☆

   Not very inspiring when the staff huddle together chatting rather than assisting customers. I always assumed that the main goal of retailers was to sell rather than act as a social club for their staff, but then what do customers like me know about retail?

   almost 2 years ago
3. Christopher Johnston ★★★★★

   Went in to get a jacket the one I wanted wasn't in stock the staff did all they could to help and the jacket was delivered to my house the very next day. Helpful knowledgeable staff can't fault the place.

   almost 3 years ago

1. Azra Maliha ★★★★★

   The new interior of the shop looks stunning

   almost 3 years ago
2. Elle Findlay ★★★★★

   I came to pick up a pair of shoes I ordered online but wanted to try on a few other pairs to be sure I had the perfect fit. Jack was really helpful and knowledgeable as he let me try on heaps to make sure I was happy with the pair I had. Even got to hop on the treadmill and try them out at an incline. Best experience I’ve had in an outdoors store before!

   almost 3 years ago
3. David Smith ★★★★☆

   Cotswold was a nice experience, the staff were very friendly and helpful. Shoes have definitely gone up in price since I last shopped here, the store has had a design makeover and it looks beautiful. Very impressed. I got my feet measured by a computer thing too, that was nice

   almost 3 years ago

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