Costa Coffee

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Reviews

1. Sarah Crawford ★★☆☆☆

   My mum went to get me some food and a hot chocolate while I was in A&E. The server was very rude to my mum - who hasn't ever been in a Costa before - and berated her for not bringing a cold toastie to the counter to be heated up, because she thought she could just order the food she wanted. They also served the toastie about 4 minutes before the drinks were made, which meant it was cold by the time I got it.

   1 month ago
2. T C ★☆☆☆☆

   Poor service by one barista. I ordered a pecan cookie latte. There was no topping on the cream. I took it back and the barista said we don’t have any. No alternative was offered by her at all ? Another barista heard the conversation and asked if I would like caramel sauce instead. So he was thanked by myself and accepted We pay a lot for these coffees so at least would wish to be told prior that we will be short changed! The barista that served me clearly needs more customer service training.

   almost 3 months ago
3. Robert Parker ★☆☆☆☆

   Asked for a coffee at 1700 hrs (supposed to be open 24 hrs, 7 days a week). I asked for a coffee but was advised by an employee that they were closed and that if he served me then he would have to serve other. There were already approx 20 customers sitting drinking beverages in the restaurant but I was told in no uncertain terms by an abrupt women whom I assume was the manageress that they were closed due to technical reason. Not very service minded as the equipment appeared to be working. This attitude doesn’t enhance Costa Coffee’s reputation.

   almost 5 months ago

1. Louis Childs ★☆☆☆☆

   Rude staff. You’d think Costa would train them in customer experience given they are in a hospital. Saw a guy behind a till tell a queue of people to use the screens (they weren’t working), he then asked a man to use a takeaway cup instead of a mug as it was easier for him and his colleagues (1. when you are paying £4+ for a coffee the least you could do is put it in a mug and 2. this is horrendous for the environment). The same staff member berated a customer for not requesting to sit in when he came back up to ask for plates (he wasn’t asked whether he wanted takeaway or to sit in when he ordered!) he was an elderly man and probably like a lot of us here going through a very difficult time. Costa - train your staff in compassion. This is just one example - I’ve had to be here all week and the staff are consistently rude.

   almost 6 months ago
2. Elaine Wickwar ★★★★★

   3 am and was pleased to find somewhere open. This is within the hospitql This Costa is 24 hours which is great. The lady serving was very polite and professional. A large range of products, although a few had run out. I felt the vegan rocky road was expensive for a small slice. All in all very useful. Plenty of seating available.

   1 year ago
3. harriet owenyfď ★☆☆☆☆

   Patricia let’s the place down very rude ! Her attitude stinks! Needs customer service training or to leave. Shouldn’t be working in a hospital environment where you don’t know what people are going through! so have some compassion and respect instead of being rude and barking orders that doesn’t make sense! And clearly doesn’t want to serve you.

   almost 3 years ago

1. Matt Heudebourck-Emmerson ★☆☆☆☆

   Bearly warm coffee, soggy warm so called toasty. But was just warm bread. Rude staff.

   almost 3 years ago
2. Edcitecter designs ★★★★★

   I have been at hospital for nearly a year now with my son and come to Costa daily at all hours. Two people that work there Callium and Jordan are always there to greet us with a friendly smile and always ask us how our day has been and ask after my son. Pleasure to have got to know them.

   almost 3 years ago
3. Michelle Grundy ★☆☆☆☆

   The Man who served me is rude, I take my own marshmallows to put in my drink because the vegan one don’t melt. The Man refused to let me put them in because his words ‘he doesn’t know where they have been”. Also then gave me half a cup of froth. The only Costa in England that has ever refused and been so rude. I had been up all night and considering the shop is in the hospital you would think that he would be a bit more caring but obviously not, I think he was the Manager aswell. I would rather go to the Tesco one or Shirley who are very friendly and welcoming. Bad manners are not good for customer service. Never again.

   almost 3 years ago

1. Austin Young ★★★★★

   The food and drink were pretty standard Costa fare. What set this location apart was the staff. They were really friendly and helpful. Despite us coming in close to closing time, they were still happy to take our order and make our drinks with a smile. I didn't catch their names, but they were the two who were working Sunday afternoon 14 August. Kudos guys!!

   almost 3 years ago

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