Poor design, delivered damaged units, tried to charge for sinks they did not fit. don not believe what the sales team tell you because they d not honor their word. All in all a terrible company
NEI have just completed our new kitchen and bathroom fitting. This is the third or fourth time we have used them and as always the service, planning and scheduling of tradesmen was superb. Would not consider anyone else.
I popped into these guys in the off chance they would have a spare cabinet hinge , I got the boss and he went out of his way to find a hinge to match my broken one , spent a good 15 minutes raking through boxes of spares and after getting a matching pair he wouldn’t take anything for them , a pity there weren’t more people like him . So if that’s the service a stranger dropping in past gets , I would imagine these people are a breath of fresh air when they do your project .
Great experience no pushy sales personnel and nothing is to much of a burden and will help in any way possible Update to the above. Although the above was true we have since found to our dismay that things did not go as well as expected. This was our second purchase with NE interiors and went back as first job was great. The planning of the second went very well as mentioned in an earlier post. We got told yes we will do that don't worry about this or that and had no reason to disbelieve this after our first job. How wrong we were. The job took three weeks instead of the two we were told and not even a call to say sorry. It was eight weeks before it was totally complete. At times the installers were more interested on spending time on there mobile phones or away from the site than working. Working until late into the evenings which I could have said finish for the day but wanted the job done. The final thing was getting in the final bill where we were being charged for a lot of the items we were told not to worry about as they would take care of it. Had we been told upfront yes we can do this but there will be additional charges this would have been fine. But when you get charged for things like extra plaster work to fill holes made my lights which the fitters had to remove from the ceiling to make way for the new extractor fan is a bit much. The finished product was good but make sure you get everything down in writing on not take there word for it. I have yet to be asked if everything was fine four months later while still trying to sort out the final bill.
Fantastic after sales service
I had my bathroom and kitchen done
North East Interiors is located at 1-2 Denmore Rd, Bridge of Don, Aberdeen AB23 8JW, UK
You can contact North East Interiors at +44 1224 820822
You can find directions to North East Interiors by following this map link