Halfords Autocentre Burton Car Repair Garage in Burton-on-Trent, Burton upon Trent

Reviews

1. Jon Knowles ★★★★★

   Exceptional service from the team at Halfords Autocentre in Burton on Trent! Leon, the adviser, was outstanding throughout - professional, knowledgeable, and genuinely helpful in explaining everything clearly. His customer service was first-class. JP, the MOT tester, was equally excellent - thorough, professional, and friendly. The testing was carried out with real attention to detail. It’s great to know that Halfords really know their way around EV cars - my Tesla was in safe hands throughout. Both Leon and JP made the entire experience smooth and stress-free. It’s refreshing to receive such high-quality service. I wouldn’t hesitate to return to this centre and would highly recommend them to anyone. Thank you to the whole team!

   almost 7 months ago
2. Jon Scattergood ★★★★★

   My BMW had a full service and MOT at Halfords. Their quality is accepted by BMW and they have access to BMW database to log the work so any warranty is unaffected by using them (They are much cheaper than BMW too). The Burton centre I used was efficient and helpful. Price was excellent and the quality of the work is high. I will definitely use Halfords again for my service needs.

   almost 7 months ago
3. K C ★★★★★

   Booked a diagnostic due to dashboard lighting up. Helpful and honest staff. No hard sell or hyperbole, talked through a range of options. Would go again and recommend to others. Thanks for your help.

   almost 8 months ago

1. John Rezin ★★★★★

   Took my car on today for it's MoT. I am a Halfords Motoring Club Premium Member. The booking process was simple and straightforward. I received a confirmation and a reminder tbe day before. Arrived 10 minutes early as requested. Formalities completed and car taken straight in to commence the work. Helpful staff. Efficient service. I would definitely recommend this place based on my experience today.

   almost 9 months ago
2. Simon Tandy ★☆☆☆☆

   Booked my wife’s car in for its MOT on New Year’s Eve. She dropped the car off at 8.45 for its test time of 10.10. They said no problem as she was at work. Expecting a call around 11.15 to advise the mot was complete but nothing. My wife went to collect the car at 14.20 and to be told that they had not done the mot because the timing belt was frayed and dangerously worn. She then called me who then put me on the member of staff and he explained this again. I queried this policy and asked to be show it in writing. He agreed and said he would send a copy home with my wife. My wife then asked him how she should get home as the timing belt was apparently so bad. He said that it would be absolutely fine to drive! When my wife arrived home, I asked to see Halfords policy on the timing belt. She then showed me a photo the member of staff told her to take. After reading the so called policy, regarding diesel cars, I tried to contact them express my dissatisfaction as the car that had gone in was petrol! Lucky escape if they can’t tell the difference! I asked for a full refund but nothing received. Strongly suspect no mots were carried out that day as my wife said the garage was dead. Taken the car elsewhere as a precaution to check the timing belt, and surprise surprise, no issues found with it Stay away from this garage! Not called Halfrauds for no reason!

   1 year ago
3. Melody R ★☆☆☆☆

   Paid online for a full service and MOT. Service carried out on Saturday the 11th of November , drove off with tyres resetting only to find my tyre pressure hadn’t been done. I also had a light on my dashboard for tyre pressure. Disappointed that I’ve paid for a service and they’ve done part of it. Spoke to the manager Jake asking him how he will assure the work I’ve paid for will be done. Stated most of the work was done and it’s just the tyre pressures not done. I said to Jake I don’t believe you and don’t trust what you are saying. Why did you return the car to me without completing the work I paid for. I told Jake I would take my car to another garage for assurance of the service. Jake then suggested I leave the car with him and he will make sure I get a full service. So shoddy and has reaffirmed my belief that you cannot trust mechanics! I’m waiting on the regional manager to support with this. Such a shame that this is a reputable brand doing this! Update 22/11/22 - I have emailed and no one has responded. I really wanted to give them a chance to resolve this but nothing.

   almost 3 years ago

1. Jan Jarvis ★★★★★

   Really helpful. I turned up unannounced at 8am with graunching brakes on my Mini. New brakes were fitted by the afternoon, with a lifetime free brake pads as part of the deal (transferable to future cars). Very happy with the excellent service.

   almost 3 years ago
2. Zbigniew Czapiewski ★☆☆☆☆

   I booked in for a air con leak check. I was aware before I came here that there was a leak and I only needed to know where the location of the leak was..after 2 hours wait..Halfords told me there was no leak and advised to fill it back up. THIS WAS A TOTAL WASTE OF MONEY. Obviously the gas leaked out within hours. Week after I went to a TRUSTED mechanic who found the leak within 10 minutes!!! I would like to warn people to avoid of this place. Save yourself the wasted money and time. Total waste of time. Avoid at all costs. Would never recommend.

   almost 4 years ago

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