Wickes

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Reviews

1. Victor Cuthbert ★☆☆☆☆

   Wickes kitchen fitted Cost of kitchen £14000. Had to pay fitters extra for electrics plastering etc. Total around 17 - £18000. Fitting was poor and parts missing. Fitter drove a screw through the door and had to replace it. Sink badly fitted and needs replacing. Trim on edge of cut board badly glued. Leak under sink ruined unit and they had to replace unit only after trying to say it was not their plumbing that caused it. Took them a few month to sort out snags. Microwave wasn't fitted until 8 - 10 weeks after kitchen. The guarantee is only 2 yrs and they say that ran from the end of the main fitting and NOT from when the final snags were finished. So now they refuse to replace or repair any problem with the badly fitted sink or trim. Because they conveniently started the guarantee at time of main kitchen fitting and not when snags were fixed. Total cowboy job and lifted a lot of money for it. They now refuse to communicate at all. If you like value for money avoid at all cost. Wickes Order No 032936-8404-V I expect a comment but not action. For information wickes, this order is in my wifes name. I don't like being fiddled. We obviously will now have to find thousands more to correct your mistakes. I won't say thanks Incidentally the pics here were sent to wickes and it never made the slightest difference. So they are obviously not bothered what people think about their standards and will continue doing this to unsuspecting customers. Over the years I have spent absolutely thousands at wickes but now they won't get a cent out of me EVER. Be Warned! Go elsewhere even if it's a little bit more, or you may regret it. Is it so much to ask, that a company of this size can just do as asked and own up when they get it wrong?? Next time I will use a fitter of my own choice that I know comes with good recommendations. I could live with this if it was my own mistake but this company employ cowboy fitters and wipe their hands when it goes wrong. My own rating would be minus a couple of stars if I could do this. Don't touch them, their standards are far too low for the money they expect you to fork out. When you complain they just make excuses and then eventually blank you and hope you will go away. None of their guarantees are worth anything really because they don't honour them, or at lease they didn't in our case. Its your choice though. I've found much better now for a better price. Forget your offers at wickes with there half price cabinates. If the fitters are bad it's worth nothing to you. Just arranged for complete worktops, splashbacks and sink replacement as work so bad we were getting leaks and smells as a result. Total cost of remedy work £5005. Now total cost of kitchen now a good £23000. Shop around, there's a lot better out there. Beware of this crew. Book anywhere but here.

   almost 3 months ago
2. Kayleigh Bennett ★☆☆☆☆

   If I could give no stars I would. The customer service from the kitchen and bathrooms is disgraceful. I went into wickes to look at shower wall panels. I found 6 that I liked. I asked the customer service bloke if they do samples to which he gave me a look and said no they are too expensive for samples. So I said ok fair enough. I like these please could you give me a price I need 7 panels in total. All I could get out of the is bloke is they are too expensive you don’t want these there too expensive also you will have to use someone to put them up for you as you can not do it yourself and that too is really expensive. I did not get a price out of the sales block and walked out feeling like awful like I had just been judged when he knew nothing about me. And getting a price for something that you sell is a real simple request there was no need for this judgement

   almost 4 months ago
3. Patryk Kistowski ★☆☆☆☆

   Today (at 18:50, ten minutes before store closing) I visited your Burton on Trent branch to buy wooden logs I needed to finish a project. Unfortunately, the garden section door had already been closed. I politely asked a member of staff if I could quickly take 7 logs, which were literally just behind the closed garden door. It would have taken me no more than 60 seconds to put them on a trolley. Despite there still being 10 minutes before closing time, I was told it was impossible as they were “closing soon.” I had travelled from Derby specifically to make this purchase, yet had to return home empty-handed because of this unhelpful response. I find it disappointing that customers are refused service before official closing time, especially when the request was simple and reasonable. This experience left me very dissatisfied and reconsidering whether to shop at Wicks in the future.

   almost 5 months ago

1. Lizzie Hunt ★★★★★

   We brought out kitchen a while ago but due to us using our own fitters it has only just gone in! Saying that, its absolutely stunning! The lady at wickes who helped us, planned it all etc was Bev and she is such a genuinely nice person. From the moment i met her up to the end of delivery she was so helpful, informative and patient. Our little dog Nala also thought she was great and that doesnt happen often! Thanks Bev, couldn't have done it without you. (Sorry its taken so long to review). Lizzie, Joe and Nala - Hatton

   almost 6 months ago
2. Nigel ★★★★☆

   This is a great place for bits and pieces. Unfortunately they hadn't what I needed on my last visit but Simon was great and offered to order it for me! In fact all of the staff are very helpful here! Cheers ☺

   almost 3 years ago
3. Clare Earley ★★★★★

   We use Wickes Burton a lot and they are great. Today, however they surpassed themselves with how great they are. We bought a ladder, it was faulty, they replaced the ladder, it had missing parts. They had no more ladders left. They took the bits off the ladder we bought back and let us have them to complete the new ladder. Added to this, we weren't the only people having ladder problems. They were great, can't thank them enough for how helpful they were.

   almost 3 years ago

1. Parth D ★★☆☆☆

   Spotted this in Wickes Burton. Though its placed by a charity it shouldn't be allowed by Wickes. This donation goes for clothing and may be for food, i don't suppose whoever placed this will eat from toilet? This is really offensive and people should use common sense which is becoming very rare these days.

   almost 4 years ago
2. Rob Hegarty ★★★★☆

   Biggest Wickes I've been to, great selection of stock. Timber nice n dry and well kept. I'll be back for sure.

   more 6 years ago

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