Feather
★☆☆☆☆
The crisis helpline service requires urgent review due to severe issues concerning staff competency and accountability. Specifically, one female call handler is reportedly unhelpful and ends calls prematurely, failing to provide essential emotional support. Furthermore, a core member of the 'wellbeing' team displayed an appalling lack of empathy by allegedly dismissing the severity of crisis situations, implying that ending one's life is merely a personal choice. This conduct sends a clear message that the service is failing its fundamental purpose. The overall service is ineffective, and the failure to take disciplinary action against incompetent staff members is disgraceful.