Toolden Ellon

Reviews

1. Karl Rudge ★☆☆☆☆

   Absolutely horrendous company to deal with, customer service is none existent, returns process is a joke. Heavy Items posted in a paper bag which disintegrated. Promised next day delivery on a missing item but still no item. Do not buy clothing as you will end up out of pocket if the wrong size is ordered. I usually buy all milwaukee equipment from PowerToolMate, thought i would try Toolden, will never order from them again

   almost 9 months ago
2. Paul Chadwick ★☆☆☆☆

   One star is one full star too high. Minus 5 stars would be more appropriate. I am a DIYer enthusiast. I brought a Dewalt impact driver in March by August it had to be sent to Dewalt for repairs recieved back early September by October it had fully stopped working and I contacted Toolden to arrange a full refund and return of the Dewalt impact driver under the Consumer Act. Since then and to date I have been messed around by Toolden, trying to make me believe that Dewalt are responsible not them which is totally the wrong way around, emails, trading standards and I am still stuck with a unworking Dewalt impact driver and no joy from Toolden. I would not recommend this company stick to a company/retailer like Screwfix were you can take the faulty tool back to or Amazon who have a brilliant customer service and returns service.

   almost 9 months ago
3. Shane Wilder ★★★★☆

   I recently purchased a Hyundai pressure washer from Toolden. It arrived quickly but unfortunately the quick release nozzle was faulty. I followed Tooldens instructions and contacted them for assistance. A few minutes later I got an email from the Toolden AI Agent which asked for the same information I had already entered on Tooldens online help form, including the seriel number. I replied with the info again and 24 hours I got an email from Jo-Anne advising she had passed the information to Hyundai. A few days later I got an AI generated email saying they hadn't received a response from me. I then decided to phone Toolden. I phoned them and asked to speak with Jo-anne. I was put through to her immediately and she remembered straight away what my issue was. She said she would phone Hyundai straight away. Less than an hour later she emailed advising Hyundai would send out the replacement part. Less than 24 hours later, Royal Mail delivered the part. Toolden, please get rid of the AI nonsense. The customer experience is what matters when dealing with small businesses. I don't want to speak with AI, I want to speak with a human being. When I was spoke with Jo-anne, the issue was dealt with and the new part received within 24 hours. Now that's customer service!

   almost 9 months ago

1. Elliot H ★★★☆☆

   3 starts due to seeing reviews and first time buyer of toolden. After making an expensive purchase, I looked at the reviews and did wounder if I made the right choice. All my stuff turned up after within 2 day of the purchase, received all my items. Ill have to try the things out and see if they hold up but cant say ive had any issues. Definitely would use them again. Thanks Toolden.

   almost 9 months ago
2. David Anderson ★☆☆☆☆

   I placed an order on the 15th of August for 3 items. 1 of which arrived within 2 days and was perfect. The next item arrived 2 days after that. To this day 11th September I am still waiting on the 3rd item. I have called numerous times (59 minutes on hold to get through) and been promised a call back but this has never happened. This is the first time using this company and unless there is a resolution soon it will certainly be the last. I will make sure to spread the word about the poor customer service and experience.

   almost 11 months ago
3. James Middlehurst ★★★★★

   Ordered a makita combi set with 2 5.0ah batteries on Saturday phoned them on tuesday due to have no confirmation the lady on the phone polite and helpful told me the order was being processed and I should get conformation same day and they would be delivered wed/thur and they arrived 11 am this morning (wed) great service recommend to anyone

   almost 3 years ago

1. Ebrahim Mayat ★☆☆☆☆

   Absolute mess is this company. Ordered a router showed 2 in stock. Paid up waited for 2 weeks to be sent a battery without the main tool. Rang up number of times and eventually was told they don't have the tool in stock no more and that my money would be refunded. Got refunded £4.50 and now running around from pillar to post trying to get the rest of my money back. Unbelievable. Wish I read reviews on this company before giving them my money. Don't buy from these scammers they show items in stock and take your money and give you a battery.

   almost 3 years ago
2. Julia Williams ★☆☆☆☆

   Due to my experience I'd advise Don't Use. Find somewhere else to buy tools. I'm still fighting hard to get my money back for a tool that's not fit for purpose. Their customer service sucks (if you need to return something). Rude, uncaring and lazy are words that spring to mind. I can't actually believe their attitude and they clearly don't care about return business or company reputation. It doesn't really matter whether a customer purchased the wrong item or if an incorrect item was sent, but in this case I have a screen shot clearly describing one thing yet the tool I received not as described. I AM NOT HAPPY.

   almost 3 years ago
3. Kerr's Carpentry ★★★★★

   I ordered a DeWalt Flexvolt Chopsaw and Stand on Friday and it arrived today (Tuesday) in perfect condition. Very quick and hassle free. One small point to bring up though. The courier had to phone me because he only had the Post code and Town to work with on the delivery, my house name and number was not on the delivery note, even though I had entered my full address with the order. A small error though, very happy with everything else!

   almost 3 years ago

1. richard hobbs ★★☆☆☆

   Customer service is shocking! Ordered only £600 is worth of dewalt tools so not a huge order. However i checkout as a guest then decided to create an account but the order i placed was not in my account, which i understand. I called up to see if they can move my guest order to my account which i have 3 Bigcommerce websites so i know its possible. But i got a flat outright no from the lady on the phone who had no interest what so ever in helping me out! Ok this is petty i get that its not big deal i get that but what i do know as i do this daily moving a guest order to an account takes 20 seconds if that! If they are not prepared to help me with a 20 second job what else would they not help me with? Reading the reviews here i'm not alone in thinking the service is not top notch. Delivery and products fine not a problem but then thats not their doing DPD delivered and the products were made by Dewalt. Its a shame the lady on the phone could not help me for 20 seconds of her time has lost 3 stars on this review.

   almost 3 years ago

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