Thames Quarter

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Reviews

1. Leandro Ayres França ★★★☆☆

   Great location with excellent amenities, including a well-equipped gym, a comfortable lounge, and an inviting café. The reception team is friendly and helpful, and the local maintenance staff is always available to address immediate issues. However, the building management leaves much to be desired in several crucial areas: managing service providers, handling external maintenance work, addressing resident misconduct, and ensuring overall safety. It is evident that the management relies on reactive rather than proactive maintenance, often waiting for issues to escalate before intervening – when any intervention happens. Managers seem to lack either the capacity or the interest to address these problems meaningfully and tend to frame tenants as mere service users rather than rights-holders. When issues arise with companies contracted by the building for essential services, management remains unresponsive. As with other residents, we've faced problems such as poor-quality wi-fi, incorrect water consumption readings, and excessive heating charges. Despite multiple emails reporting these issues, we never received any response. Any maintenance requiring external contractors can drag on indefinitely or remain unresolved. Most part of the year, half of the lifts are non-operational. Some windows in the building have also been broken for months without repair. When we experienced a leak from the flat above, it took days for an inspection. A large section of our wall was torn open by external contractors for examination; the repair took weeks, leaving us with an unsanitary living environment. The management team fully ignored our concerns regarding the damaged flooring, walls, and furniture. Equally troubling is management’s inability to address antisocial behaviour among residents. Incidents such as trash left in hallways, frequent disturbances, and waste being thrown from windows are common. We reported that some residents were throwing water, food scraps and even used toilet papers from upper floors. We identified and even recorded the responsible parties and provided all necessary information. On one occasion, our window was soiled, and despite continuous follow-ups, it was never cleaned. Management’s responses to these reports were generic, promising action but resulting in no change, allowing incivilities to worsen. The latest and most serious demonstration of management’s neglect was the presence of a makeshift camp set up right by the entrance to parking area. Action was taken after weeks and some reports, raising serious concerns about the safety and security of both residents and their property. In short, while the building offers great amenities, local management consistently fails to handle more significant issues that impact residents' quality of life and safety. The pattern of neglect, lack of proactive measures, and disregard for tenants’ rights leaves much to be desired. Consider looking for other housing options.

   almost 5 months ago
2. Sofiia Yemets ★★★★★

   I absolutely love this accommodation! I am really enjoying my time living here. The facilities are excellent, including the terrace and business lounges. A special thanks to Giorgina, who guided me through the entire process and helped me find the perfect flat. I would also like to thank Mark, the maintenance manager, who responds immediately to any maintenance inquiries or issues. My experience living here has been wonderful, and I would definitely recommend it. By the way, it's pet-friendly!

   almost 5 months ago
3. Shaima Iskandarani ★★★★★

   I had the best living experience at Thames Quarter! From day one, it truly felt like HOME. All the staff are incredibly nice, friendly, and always ready to help, starting with Georgina, the amazing reception team, and the fantastic maintenance staff. A special mention to the Maintenance Manager Mark, he is an absolute star! Always just one call away and quick to assist with anything needed. His professionalism and genuine care made such a difference. It’s honestly bittersweet to be leaving this place. Thames Quarter will always hold a special place in my heart. Highly recommend to anyone looking for a warm, welcoming, and well-managed place to live in Reading.

   almost 7 months ago

1. Shayan Shaikh ★★★★★

   I have recently moved to Thames Quarter and feel very lucky to have made this decision. The team at Thames Quarter is very warm and approachable always here to support with everything. My journey began with communication with Georgina who was so well-informed and patient. Georgina showed me 7 different flats. The interaction was not just professional but rather full of person touch and warmth. Thank you Georgina for finding me a lovely new home! Georgina found me a home but Mark made it my home. Mark who is the Head of Maintaince team is a wizard! He can attend to everyone's needs at the speed of lightening. And this is not the best part - it is his warmth, kindness, empathy which makes living at Thames Quarter the best experience ever. I have rarely met someone with so much empathy and warmth. Thank you all your support Mark and for just being the amazing you! Also, thank you team - Leah and Wolf for welcoming me to this lovely building!

   almost 8 months ago
2. Alina Raj ★★★★★

   I recently visited Thames Quarter to settle my family member down in the new building. There were a few things within the flat for which we needed support and Mark came in as a life saver. Not only did he fix and replace furniture but did this with so much warmth and affability. Mark's ability to create the perfect home with changes here and there and support in terms of being a call away has left us as the most relaxed residents. He is exceptionally good with application of his skillset but what is even more heartwarming is the way he approaches everything. Meeting him in the corridors is such a pleasant experience. Mark's competence is unprecedented but his warm nature makes interacting with him a true pleasure. Thank you for everything, Mark!

   almost 8 months ago
3. Ryan ★★★★★

   I recently moved into Thames Quarter and have been here for a few months now. Overall, I have found it to be a great place to live. There are many advantages to living here, including its convenient location near the train station, high street, supermarket, etc One of the best things about Thames Quarter is its relatively low utility bills compared to other apartments. And it even include free internet access. Another advantage is that Thames Quarter is pet-friendly, which can be hard to find in other apartments. They even hold different pet events. Thames Quarter provides many free services for its residents, including 24 hours concierge , gym room, resident business/relax lounge, private cinema, private dinning room, postal collection service, bike storage service and even free coffee and chocolate. What's even better is that they organize different kinds of events like Christmas parties and different kind of teaching classes But what really sets Thames Quarter apart is its staff. All staffs here are all very nice, responsible, and helpful, especially thanks to Ivan, Jack, and Abbasi (sorry, my spelling may not be correct). They help me a lot here. Not only limit to Thames Quarter, as a newcomer to the UK, I had many questions about living here, and they are happy to chat with me and tell me everything. They do not just treat their work as a job, but they treat all the residents here as their friends. I cannot thank them enough for making me feel welcome and comfortable here. Overall, Thames Quarter is a great place to live, and I highly recommend it.

   almost 3 years ago

1. Ayuko Higginson ★★★★☆

   Just moved in for a week. While there are some minor maintenance issues in my flat, I enjoy the facilities here and the staff are all very nice and helpful. Special shout out to Niall, who is always eager to help and efficient with follow-up. It's lovely he organised a dog walk today so me and my dog got to meet some new friends. The free hot drink machine is nice, but it'd be great if someone will check regularly to make sure there is milk because quite a few times already that the milk ran out when I wanted to have a coffee. :D

   almost 3 years ago
2. Jason Lam ★★★★★

   Moved in about 3 months ago now and it has been a good start. All staffs are really nice and me and missus have bonded with them a lot. Took a while to get all furniture in but now it feels like home. Special mention to Niall helping me from day one when I moved in and to two night staff team Sham and Ivan running everything so smooth and politeness

   almost 3 years ago
3. saleh nassir ★★★★★

   Great place to live at . Close from all main places in reading and only few minutes away from london via train. Great front disk personnel, especially Ivan and sham who are supportive , kind and provide excellent assistance in all matters. They are making the place much nice and safer to live at . Having them is a real + to the place and residences.

   almost 3 years ago

1. Alex Hart ★★★★★

   I have been a resident at ThamesQuarter for over a year now with my partner, we enjoy living here and the staff are nothing but helpful and supportive. The reviews that reflect on the hot water issues and floods, it’s a new building and it is to be expected with old and new builds to have issues. Our flat flooded and we were provided with a temporary flat with in hours and all issues were fixed and resolved with in a week. All the heating issues were finally resolved, yes it did take a few weeks but it was permanently fixed no issues since January. The price point of the building may seem on the higher end, but if you take into account what you get for your money with a 23 minute train to Paddington and use of a gym and residential areas you can make great use of especially if you have guests, the pricing is very competitive even the parking is cheaper than the train station…if you can get a space here. Nothing but positive things to say about all members of staff (Day/Night) and they have a maintenance team member that works Mon-Fri 9-5 who is more than happy to go out his way to help.

   almost 3 years ago

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