Hartshill Medical Centre Medical Services in Hartshill, Stoke-on-Trent

Reviews

1. Ellie P ★☆☆☆☆

   Every request I’ve made for referrals and prescriptions to better my health has been denied. I’ve had to go to the North Staffs Nuffield and pay to get the referrals I’ve needed back on the NHS. Then, when I finally get a treatment plan in place, the surgery refused to prescribe the medication on my discharge summary for me or monitor my bloods whilst on it. This leaves me making a 320 mile round trip to London for prescriptions and monitoring. Seeing as I already self-fund a lot of my medication, it just adds insult to injury.

   almost 8 months ago
2. Susie Sue ★★★★★

   I have been with Hartshill Medical centre for over 9 years. The reception staff nurses and doctors have been exceptional with my medical care and all the staff have treated me with respect as have I. The doctors have helped me so much and my health is on a far better pathway over the last few years. In fact I have been fortunate overall with the NHS taking care of my health.

   almost 10 months ago
3. Charlie Jones ★☆☆☆☆

   Not impressed at all. Receptionist was no help what so ever. Trying to get my child an appointment is like gold dust. Should never of switched doctors.

   almost 11 months ago

1. Nagena ★★★★★

   Anyone posting terrible reviews is likely either very impatient or may be part of the problem themselves. I've been registered at this GP for nearly two years, and prior to that, I was with a surgery in Derby—which was genuinely awful and actually worth complaining about. In comparison, this practice is excellent. The receptionists are friendly and helpful, the GPs and nurses are fantastic, and the triage service is consistently efficient and well-organised. Unless you’ve experienced poor service elsewhere, like I have, you may not appreciate just how good this place really is.

   1 year ago
2. Ben Horrell ★☆☆☆☆

   I register with this GP online through the NHS website, none of my details can be found even though I’ve had an email from the NHS saying I’ve registered successfully and if any further information is needed I’ll be called. This was in February, now I actually need a doctors appointment apparently I’m not even on the system! So much for online being quicker and easier?? The Only day I have off work and now I can’t even be seen to.

   1 year ago
3. Harriet Barlow ★★★★★

   I recently welcomed my a baby girl into the world, and the first few weeks haven’t been plain sailing. However, the support that Hartshill medical centre has given to myself and my daughter has been incredible. Dr Peake has gone above and beyond to support my daughter in the first few weeks of her life and has taken the time to check in via the surgeries text messaging service which has made all the difference to me as a new mum to feel heard and supported. The reception staff have always been friendly when I have had to ring and have quickly sorted my appointments out. She recently had her 8 week check and jabs, DR Mehta was brilliant with her explaining what he was doing and why as he went along and nurse Julie Wilkes was so supportive and explained everything when she had her injections. Myself and my husband are so grateful for the care this surgery provides and the extra time they have spent with us, yes it can be frustrating when appointments don’t run on time however, the care that the surgery are providing out ways any time spent waiting. True hero’s thank you.

   almost 3 years ago

1. Jolene Wilshaw ★★★★★

   My mind can not comprehend why there are many bad reviews with this practice. Every single doctor and nurse I have spoken to are more than perfect and are so lovely. You are all doing an absolutely incredible job. I had an appointment with a doctor and a nurse within the last 4 months and they are so funny, extremely knowledgeable and have the loveliest personalities I have ever come across! These professionals are here to help, I hope that everyone understands this. ❤️ xxx

   almost 3 years ago
2. Emily Furniss ★★★★★

   Very lovely receptionist, they are compassionate and listened to my concerns about my daughter and partner. I have been able to get appointment as emergency There has been some issues with the phone lines but this is few and far between. The doctors I have all had take my concerns seriously and try to help as best as possible The nurses are lovely and very attentive to my daughter when she has had appts for vaccination

   almost 3 years ago
3. Roshi Ereen ★☆☆☆☆

   I have been trying to get an appointment for my son for 3 weeks. They say to call at 8am but I end up staying on line listening to their massage " your call is very important to us" for an hour and then answer and say call back at 8am. I have given up going to doctor for my self. But I can't neglect my son. Dealing with the GP at hartshill is so frustrating.

   almost 3 years ago

1. Alida Maria ★☆☆☆☆

   there is a lady who works at the reception booking appointments who talk to the patients like a machine, there is no sensation more unpleasant than you needing an appointment and having to talk to this lady, you feel terribly upset about having to use the NHS . after 6 months of trying I found out that tword: "emergency " she books the appointment. she's like a robot. We are 5 in my family, my husband Luckily got an appointment for our son with another receptionist, and the doctor was really attentive, excellent. So, I wish you the lucky of not being attended by this receptionist who always answer the phone when I call. It's a fact: One person in the crew can destroy all the hard work of the others.

   almost 3 years ago

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