The young woman on reception, listen to me and then acted quickly and efficiently to rectify my request. She was polite, professional and very friendly.
Edit: following the below, after waiting another month with no support, I have changed to a different GP Surgery. Appalling. I have been with this practice for years, and they are sadly at a significant low point. I have been arbitrarily assigned to a GP who I have never met, and who seems to prioritise time away from the practice over my mental wellbeing. I have been desperately self managing support for diagnosis for ADHD, which has been having a significant impact on my mental wellbeing, and have frequently told that my requests are "not urgent", and that they will be "seen to in the coming weeks" and at no point have I been asked how I'm feeling or what impact this is having on my life. I am locked from non-NHS support behind GP referral - I requested a simple referral a full calendar month ago, have chased twice, and have now had to request that my referral be sent to another GP to handle because my GP has "been away" which is a line I've heard at least twice before in the past 4 months. Am I to believe that this GP has had at least 5 weeks out of the past 20 off of work? If so, why am I solely reliant on them for help when I've never met them? Some of the reception staff have been perfectly polite, but others quite rude and dismissive. They ask us to be polite and not abusive, which is more than fair, but at least extend to us the same courtesy.
Had to remove my old review from 2021 that sang their praises. Absolutely diabolical service now. I've tried to ring on four occasions and been unable to get through, or told appointments are only available for booking on a Wednesday morning. But when I've rung on a Wednesday, I've been told there's no appointments left and try again next week. Thank God I have private medical insurance or else I genuinely don't know if I'd still be here. Heart-breaking to see this surgery go so downhill, especially when I desperately needed support with my mental health.
Horrible, rude, unhelpful reception staff. The management is asking people to not be abusive however i felt like the reception staff are challenging people to be abusive therefore they are the victims. My family and I have had many horrible experiences in this surgery but this is the first time i have written a review. Horrible people working in this surgery, if they can’t handle request or inquiries they should find another job that requires horrible people.
When I have needed this surgery they have been great! Even with the issues facing the NHS as a whole when I've been in need they have been there. This week I did an e-consult with the advise to phone for an appointment, rang first thing this morning, waited only 4 minutes to get through and had an appointment for this morning. The nurse I saw was lovely, listened to my concerns gave me advise to help with an ongoing condition and sorted me with a prescription. Couldn't fault anyone in the times I've needed their help. Thanks!
This surgery provides a very poor service. They never answer their phones and it is impossible to make an appointment. The walk in service at Southampton hospital provides a better service and is sometimes (not always) available. North baddesley surgery needs to replaced with GPs who can actually see their patients face to face. Update Dec 2022; message now from surgery now states it is almost impossible to even see them if waiting at reception. All this and doctors are want to shorten their working hours to 9-5. Unbelievable. If they didn’t have a monopoly into the NHS they would be redundant.
Wouldn't even give 1 star. Come in this morning as no1 answers the phones, she told me no appointments I said to her the 111 line have made me a appointment she didn't want to know got rid of me quick as anything then I get a phone call saying I did have a appointment in the morning and I missed it because she didn't tell me! I've now moved surveys and advise everyone else to do the same
Really appreciate the same day policy for booking appointments- I have managed to get an appointment no problem twice over the past two months which is amazing peace of mind. I also saw Dr. Niha who was absolutely lovely and immediately referred me for a concerning possible melanoma.
Incredibly poor. It used to be a great surgery but I wouldn’t recommend it any more. It is nigh on impossible to get through to the surgery so they fail at the first and most basic hurdle. They also seem to have stopped booking appointments in any useful way, you can only book appointments on the day which, considering it’s impossible to get through to reception, is a waste of everyone’s time. I’d recommend they reevaluate the fundamentals of the service they provide.
North Baddesley Surgery is located at Norton Welch Cl, Fleming Ave, North Baddesley, Southampton SO52 9EP, UK
You can contact North Baddesley Surgery at +44 23 8074 3400
You can find directions to North Baddesley Surgery by following this map link