Hays Travel Basingstoke Mall

Reviews

1. daksha desai ★☆☆☆☆

   When we book a holiday with an agent we expect a holiday with no problems. However this was not in my case. I had booked the excursion from here so I do not have to stand in queues. I paid double the price here and was told I will receive my tickets 24hours before the viewing which did not happen. Had to buy tickets on credit card again. On complaining my problems I was told that tickets were sent. I have got their varoious emails saying sorry for the inconvenience caused . I have card statement showing the purchase of tickets. I ask why would I want to stand in long queues to purchase tickets if I had received them already. Hays travel did not take any responsibility they just passed the problem to FredOlsen travel Ltd which they use. Although my money was taken by hays travel. How can the blame go to someone else when I came and paid you for my holiday. If I wanted problems I would have done it on line and my holiday would have been cheaper with the problems!! This was a very disappointing experience with my holiday and their attitude.

   almost 2 months ago
2. Adrian Silvester ★★★★★

   ⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Millie at Hayes Travel, Basingstoke We just wanted to take a moment to highlight the exceptional service we've received from Millie at Hayes Travel in Basingstoke. From the very beginning, Millie has gone above and beyond to help us with our holiday plans. She’s taken the time to not only provide us with multiple quotes but has worked hard to revise and improve them, ensuring we get the best value and the best experience possible. Her attention to detail and personal care have made this entire process smooth and stress-free. What truly stood out was her dedication. Even as the shop was closing, Millie stayed behind to make sure everything was perfect, right down to locking up with the last keys. That level of commitment to customer service is incredibly rare and deserves to be recognised. Millie is a shining example of what excellent customer service looks like—friendly, professional, and truly caring about her clients. She’s not just doing her job; she’s making a difference. Honestly, she deserves more than just a salary. If there's any kind of recognition possible—Customer Service Star of the Week, Month, or even the Year—we truly believe she’s earned it. Thank you again, Millie. You've made our holiday planning a pleasure!

   almost 6 months ago
3. Michael Evans ★☆☆☆☆

   Booked our honeymoon through Hays, had to fly to Orlando via Frankfurt for some bizarre reason and our suitcases didn’t make it to Orlando so they got stuck in Frankfurt. To make matters worse, our hotel in Orlando had no idea that we were staying there. Trying to contact Hays while in America was a nightmare, they don’t answer their phones. Took forever to get sorted. For the Honolulu portion of our honeymoon, same thing happened with the hotel, they had no idea when we were coming. Our suitcases eventually turned up. When I eventually put it to them when I got back, they tried to deny responsibility (although they were happy to take my £8,000+ for the holiday), claiming that it was Hays Tour Operator who were responsible. Got £200 refund back for their incompetence. Will not use ever again.

   almost 10 months ago

1. Katie Davis ★★★★★

   I would like to thank Suzanne for all the help she gave me in booking my holiday a couple of weeks ago. Kind and extremely helpful. Also Sam who today completed my booking and printing my boarding pass. He also talked me through buying my euros. Neither of them made me feel silly for not understanding modern technology. I appreciate their patience.

   1 year ago
2. Emma Darch ★☆☆☆☆

   We’ve spent nearly £20k on two holidays this year which are supposed to be once in a lifetime trips. We’ve spent the last two weeks trying to get them to sort out a catalog of errors. DOBs wrong, name wrong, I’m apparently sharing a room with my step son whilst my partner shares with his Daughter, our boarding time is different to our kids meaning they’re left on the dockside, cancelled drinks packages due to Hays error which means we’ve now lost money as it was booked on a special offer. Their service is shocking. The manager is a coward and hides with other customers selling holidays leaving a new starter to deal with all these issues. It’s been weeks and still not sorted. Completely spoiling what was supposed to be a magical trip we’ve been saving for for years. Spend your money with TUi or Jet2holidays. Don’t waste your time with this firm. They couldn’t care less.

   almost 2 years ago
3. Kirsty Saunders ★★★★★

   Informative, friendly and very officiant

   almost 3 years ago

1. Suzanne Millward ★★★★★

   Amazing and friendly staff, will be back to book the next holiday very soon!!!

   almost 3 years ago
2. Ashley Bessant ★★★★★

   Best travel agent in Basingstoke! Staff are friendly & knowledgeable.

   almost 4 years ago
3. Robert Mann ★★★★★

   Fantastic service. Nothing too much trouble. Easily contactable.

   almost 4 years ago

1. Jacqui Allstrum ★★☆☆☆

   Very poor communication and very hard to get hold off anyone to talk to

   almost 4 years ago

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