Sports Direct

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Reviews

1. Noah Thompson ★☆☆☆☆

   I ordered an item on 2nd December as a Christmas gift, so timing was obviously important. By 12th December there was still no delivery and absolutely no communication from Sports Direct. After chasing customer services myself, I eventually received the incredibly unhelpful response of “we think it’s been lost”, which was already pretty clear given nothing had turned up. I was then asked if I wanted the items resent. I replied yes, only for them to come back and say the items were actually out of stock and that I’d just be getting a refund instead. At that point, it’s far too late to reorder elsewhere for Christmas. No apology, no attempt to offer an alternative, just “here’s your refund”. I know Sports Direct is a budget retailer, but this level of customer service is dreadful. Poor communication, slow responses, and zero consideration for the fact this was a time-sensitive Christmas purchase.

   almost 2 months ago
2. Alina L (AL) ★☆☆☆☆

   My husband have purchased safety shoes from this store, and left shoe is slightly narrow in the front, and very uncomfortable, however, they seems to be the same size. The store have refused to exchange them, even if we have the proof of purchase and they are brand new! Selling faulty items and not bothering to take responsibility.

   almost 6 months ago
3. bhawana gurung ★☆☆☆☆

   Staff too busy talking in the till with each other. Doesn’t care people are in a queue and even if you make an eye contact with them to be called, they just ignore you. Rubbish, rubbish and rubbish customer service. Poor attitude. They are at the job not in gossip party.

   almost 6 months ago

1. Farzan ★☆☆☆☆

   “Don’t be fooled by price displays. Always check the bill after paying. The 2-for-£3 offer for Prime drinks, as shown in the picture, does not apply to all four varieties displayed. It only applies to the first two. So why are the other varieties displayed in the same place?”

   1 year ago
2. Marke Lawrence ★☆☆☆☆

   Appalling service today here. Bought a pair of Vans trainers and realised I’d been over charged £11. Took the staff a while to investigate it culminating in who I believed to be a manager refusing to refund the over charge claiming they had been put in the wrong place on the shelf and were £55 not £44 despite a colleague returning the trainer to its place after finding a pair in my size. I requested a full refund and he expected me to walk upstairs to a different till to get the refund to which I obviously refused. They had already given poor customer service and now they expected me to work for a refund in effect. The manager never made eye contact throughout the experience and never apologised but looked awkward and unsure. After leaving the store found the trainers were in fact the price on the shelf as indeed they were that price online. They were even the cheaper price on Amazon. I felt fobbed off and disappointed as I also work in retail and know how it should be done. To the Sports Direct Senior Team, your manager failed today at your Basingstoke branch to give great customer service and put right a clear error.

   1 year ago
3. Joshua Eadie ★★★☆☆

   They would not stop assaulting me from the moment I walked in. I'm genuinely astounded that I made it out alive AND got a new pair of shoes.

   almost 3 years ago

1. Chrissi N ★★☆☆☆

   Have bought products from sports direct stores in the past and happy with the quality of most items. However, I recently ordered a tracksuit on line for my daughter. It was faulty so I went in store to return it, only to be told that due to their policy they were unable to return products bought online. I had to pay £3.50 to return the item at the post office. I found this very frustrating, a aaste of my time and money because of their poor quality and customer service. I will be taking my custom elsewhere in future.

   almost 4 years ago
2. Sandra Mundy ★★★★☆

   Basingstoke branch much more choice than Andover branch. But with 3 levels not difficult to decide where to go. Got what we wanted straight away although needed printing on one shirt but that wasn't able to be done until next day, so another trip to collect it. Whilst masks were requested to be worn while in store staff didn't ask those customers without masks to put one on. That is only complaint I have with this branch.

   almost 4 years ago
3. Adam C ★★★★★

   Always a great range of products, with certainly more choice that meets my personal requirements, than JD Sports for example. Excellent value, excellent quality and a great range. I shop between the Aldershot, Farnborough and Basingstoke stores primarily, and they've always delivered!!

   almost 4 years ago

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