Shoe store in Basingstoke

“Amazing service here. We’ve been back three times to get me, my husband and teenage daughter running shoes. Plenty of choice and advice. The staff are all very knowledgable and friendly, and without judgement as to how much/often you run. So whether you’re a beginner or a seasoned runner putting in lots of miles a week, this place is great.”

“Best place to get a suit! The customer service is next level. The Manager, Kenneth, goes above and beyond every single time and never disappoints. Highly recommend you come here and only here if you need a suit and outstanding customer service!”

“I recently went into office Basingstoke and I was helped by such a polite positive young lady called Ella. Helped me and pointed me in the direction of what I was looking for. Such a friendly person Keep up the good work young lady. I tried to leave a review via your website but I was told that I needed to scan the qr code in the shop perhaps make it easier via e receipt.”

“Had a great experience at Sketchers in Basingstoke today. Adam was exceptionally helpful and patient. After trying on lots of shoes found the perfect pair. Will be returning to purchase more summer shoes”

“Great choice of clothes. Even have a wide selection of " yours London", which my local branch does not. Very friendly team, willing to go the extra mile to help customers find what they need.”

“Great experience walked to the door was given a ticket, was seen very quickly to get my sons feet measured and we had new shoes and paid within 15/20 minutes.”

“Great sales staff,Mia was extremely helpful & the manager Harvey is very professional at running the shop,they both dealt with no fuss,very happy with my experience I was treated with respect thankyou kindest regards. I would highly recommend Basingstoke River island.”

“Cheers to Adam as always for being so welcoming and being great with us, me and my near 3 year old - did everything possible to try find us the Crocs or Igors we wanted but wasn’t in stock. Always came here and now definitely will always continue. Thanks Adam and everyone at the shop. UPDATE 13/10/25 Big thanks also to Charlie and Holly for being so attentive and helpful especially with my 3yo little girl”

“This shop has lots of shoes, for ladies, men, children and lots of bags. Unfortunately we didn't buy anything today becausewe couldn't find what we were looking for. It's a big spaious and airy. Staff are friendly and helpful. I highly recommend everyone to try them. Well spaced out. Plenty of room for wheelchairs, scooters or buggies.”

“Wanted to call out the excellent customer service we received today . We were served by Tia. We returned some faulty toddler joggers - leg seam was not stitched properly. without any issue -Tia dealt with us politely and professionally. Went to find another pair in the stockroom and exchange was completed. Many thanks Next and Tia”

“Maddie & Mya are simply amazing! I went into town today to find an outfit in a mad rush. They did everything possible to help me whilst dealing with the mad Saturday rush! Thankyou girls!”

“Did a gait analysis today to buy some trainers for knee pain when walking and was very impressed. The lady that conducted it was very knowledgeable and kind. First I was given a pair of 'neutral' trainers to wear and asked to roll up my jeans so that the camera could see my ankles. Then I was asked to get on the treadmill, turn it on and increase the speed until I was at a slow jog. After I'd jogged for about 30 seconds I was told to stop it and was then shown the resulting video which showed that my gait was definitely overpronated. I was then asked to choose a show from the stability range and the lady quickly went round the back and got my size. We repeated the exercise and you could see this time that my calves were much better aligned. The whole thing only took 15 minutes and I was incredibly impressed with how smooth and efficient it all was.”

“I recently visited Matalan in Basingstoke and I couldn't be more pleased with my experience! From the moment I walked in, I was greeted by friendly and helpful staff who went above and beyond to assist me in finding what I needed. The store layout was excellent, making it easy to navigate and find exactly what I was looking for. The variety of products available was impressive, and I was able to find everything from clothing and homeware to accessories, all at affordable prices. I was particularly impressed with the quality of the items I purchased. Not only were they stylish and on-trend, but they also exceeded my expectations in terms of durability and comfort. Additionally, the checkout process was quick and efficient, and the staff were courteous and professional throughout. Overall, I had a fantastic shopping experience at Matalan in Basingstoke and I will definitely be returning in the future. I highly recommend this store to anyone looking for great quality products at unbeatable prices. Keep up the great work, Matalan Basingstoke!”

“I phoned and had a pair of trainers put aside. They kept them for me. When phoning to enquire about products each person was very helpful. Namely, Peter, Joelle and Ben. The trainers were waiting for me to collect and great customer service in store too.”

“Always a great range of products, with certainly more choice that meets my personal requirements, than JD Sports for example. Excellent value, excellent quality and a great range. I shop between the Aldershot, Farnborough and Basingstoke stores primarily, and they've always delivered!!”