Pride Pharmacy Ltd Derby

Reviews

1. Simon Bristow ★☆☆☆☆

   I attended Florence Nightgale hospital and the consultant sent a prescription to Derby Royal Waited in line. I was then told it was not in stock. I was more than happy for it to be sent by post. After about 5 days later it had not arrived. I rang and after 1 hour got through. A very nice lady was very helpful. I was told yes my prescription had arrived but not sent, the lady asked if i would be like it posting and i said yes. Then was told it could take upto 5 days. Apart from the lady who helpt the whole episode was a realy bad experience.

   almost 8 months ago
2. Anne-Louise Hodcroft ★★★★★

   Yesterday, Pride Pharmacy at the Royal Derby Hospital were extremely helpful in seeing that my medication was received quickly. In particular, the gentleman whose name was Shehad (my apologies if I misheard) was very proactive and obliging. Such an attitude is much appreciated.

   almost 9 months ago
3. Graham Garner ★☆☆☆☆

   It took 2 hours to get my prescription. They then told me that the consultation had put the wrong dosage on the form and I had to assure the staff that it was correct as I was taking other medications, then they told me they didn’t have the required number of tablets. I chose to come back for them as I didn’t won’t them posting. When I came back to the dispensing window I was then told I had to join the back of the queue like everyone else. NOT HAPPY with this service.

   almost 9 months ago

1. John Sulley ★☆☆☆☆

   Visited waited 1 1/2 hours to be told they were out of stock come back tomorrow and will be ready to take away . Went back to be told goods are in even showed us then said would be 30 mins whilst they checked and unopened box. We reminded the chap who served us of what he said yesterday and he tried to say he didn't exactly mean what he said the day before. They did get it quicker than 30 mins. I feel for the frontline staff as they are obviously working with a very poorly organised department that's down to management and not the frontline staff. This needs looking at.

   almost 9 months ago
2. Fiona Jordan ★★★★★

   The staff go above and beyond the call of duty. One of my medications prescribed was not in stock. The staff gave me their contact details and kept me informed of their search to find the medication and sent it out to my home in a taxi. Kash in particular was highly professional, he listened and cared. Some of the reviews here are ridiculous. The staff work incredibly hard. They take their time to make sure your medication is correct dose and number , in date, correct label and patient. They get it right for you to help you return to good health. You may have to wait but rather that than staff rushing and making mistakes. Give them a break!

   almost 10 months ago
3. Carol Turner ★☆☆☆☆

   Absolute shambles with staff not caring about the patients/customers. I queued for 55 minutes just to hand in my prescription, I’m soon to be 78 so it wasn’t easy standing all that time. It was then another 35 minute wait to get it filled. There’s lots of staff and they all seem busy doing things but it’s so chaotic and there’s no proper system in place. Why don’t they have one or two assignments on the counter all the time, one or two giving out filled prescriptions and leave the pharmacists to make them up. Anyone wanting to just purchase something, ie shampoo for an in patient still has to wait among the masses to get served. Total shambles.

   almost 3 years ago

1. Graham Ward ★☆☆☆☆

   Prescription from cancer unit sent electronically, so queued in number 1. 40 mins waiting to get served paperwork checked on screen the assistant retrieved the drug put in a basket with the paperwork & then said current wait is 45 mins!! So it takes that long for presumably a pharmacist to rubber stamp the selected drug & approve. Unbelievable, chronically understaffed the queues mean nothing some were going from number 1 to 3 & getting attended to. The management should be ashamed of what is occurring on a daily basis. The royal is generally a good hospital but these experiences leave a poor impression. Presumably the contract with Pride is overseen by UHDB in which case they should be asking questions, the whole experience is diabolical and needs sorting ASAP. .

   almost 3 years ago
2. Clive Beaumont ★☆☆☆☆

   Totally unacceptable service !!!!! Was prescribed new eye drops over 2 weeks ago at the KTC on site. Queued for over 90 mins only to be told not in stock. I asked when they would be, to be told " maybe tomorrow, or the day after ? Maybe next week. Try us in a few days ". I had to ask for a meds owing slip before I left as they would not give me my unfilled prescription back. I called multiple times over the next few days, never to be answered. Went back in person after 4 days, queued for anothe 45 mins, still not got my drops in. After complaining politely, I was suppled with another version of what had been prescribed, to cover half of it, and tol they would call me when rest came in. That was 13 days ago......no call, and still no reply when I call them. Nor would they give me my prescription back before they supplied what they have, telling me it has to be dispensed by them. So they are denying me my meds as prescribed. The place needs closing down, they are worse than useless.

   almost 3 years ago
3. Emma Timson ★☆☆☆☆

   Two hours waiting for a prescription today. In the last fortnight I've spent over six hours at this pharmacy waiting. This is AFTER being told by clinic that my prescription can be collected. They tell you you can go and come back and pick it up later, but you'll still have to wait over an hour to pick it up, they won't have it ready for you. Woefully, woefully understaffed. Ten times the staff they have currently might make it viable. Staff themselves are nice enough but obviously have to deal with miserable patients all day - and of course we're miserable, we're not in hospital because we're in good health! It was better when it was a Boots, and that's saying something because it was awful then!

   almost 3 years ago

1. Janet Whittle ★☆☆☆☆

   Service is very poor. The waiting times for prescriptions is ridiculously long, if you are not sent away and told to come back the next day. The staff wonder around looking like they don't know what they are doing. And some of the staff are rude.

   almost 3 years ago

FAQs