Very welcoming, and had plenty of time to try sofas. Thank you Taira and Farhana for your help, we're looking forward to our new sofa!
Went in was greeted by a staff member which was nice but from that moment on it got worse. Every sofa we sat on / have a look at the same staff member tried selling us and was being very push when we stated when we came in that we're just having a look. Not coming back
Great and better prices than competitors (in the same business park). Billy was the person who dealt with us and he was a pleasure to talk to and made us feel at ease. We just came from one of their competitors unsure on what to purchase and at the end we ended up buying from DFS because of the price, the quality and Billy who was a great salesman
a large store with a wide range of products. Overall, my experience was positive, and I'd like to share some highlights of my visit. One aspect that stood out was the availability of free parking. The lot had enough spaces to accommodate a good number of vehicles, making it easier to find a spot. This convenience is appreciated by customers who prefer not to worry about parking fees. The location of the store is quite convenient, as it is easy to drive to. Being near major roads and highways simplifies the journey, which is a plus for those who want a straightforward shopping trip. Inside the store, there was a decent variety of products on offer. The layout was spacious and organized, making it simple to find items. The store was also clean and appeared to be well-maintained. The staff at DFS were friendly and seemed knowledgeable about the products they were assisting with. Their approachable demeanor and willingness to help added to the overall positive experience
On our great sofa shopping adventure and after 5 other sofa shops of varying success we walked into DFS. A staff member greeted us, we had a brief chat and we were pointed in the right direction for what we wanted. After sitting on a few sofas we found one. The shop assistant (Leon) came by asked how we were doing. We advised we were interested in said sofa. He was like ill give you a few minutes to relax and get a feel for it and I'll pop back shortly. Now I liked that. It gave us time to really sit and check it out. When Leon came back the paperwork was easy and in no time our new couch order had been placed. Compared to the other shops with their heating on way too high and pushy staff our DFS experience was lovely.
Went in to DFS, excited to buy a sofa we’d seen. Sales lady was very strange… I asked what deals they had, she said none… on NY bank holiday Monday. She said we needed to spend £100 more on the stuffing or it wasn’t worth buying and £100 on delivery. I left not wanting to buy from the shop after a 2 minute exchange. Rude and odd experience
The manager of this branch called Mark is the biggest money sucking mosquito I have ever encountered in my life. Staff ordered left handed corner sofa instead of right handed despite showing them photos and a recording of the house. I have therefore been delivered a wrong product which doesn't fit and blocks the patio doors. Been trying to contact them on numerous occasions which didn't get anywhere and their manager Mark has just sent me a 2 line email refusing to acknowledge this or provide any real customer service. AVOID this Company at all costs specially this branch.
Bought our sofa in June 2021 didn’t get delivered until February 2022 after months of chasing and no communication from the store to tell us. It came with missing feet and rips down the back. Again twice we have waited at home for someone to come and fix it, twice they have come out not equipped to fix the issue. They have now promised us replacement that would come in 6-8 weeks that was in April! Today we went to the store to be told it’s not the stores fault and the manager told me it’s not his job to ensure a customers issue is seen through! What exactly is in your store managers job description because it clearly isn’t customer service! 1 year and 2 months in and left with nothing but a damaged sofa with parts missing … awful company
DFS Farnborough is located at Unit 1, Solartron Retail Park, Solartron Rd, Farnborough GU14 7QJ, UK
You can contact DFS Farnborough at +44 333 999 9777
You can find directions to DFS Farnborough by following this map link