Companion Care - Basingstoke

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Reviews

1. Alan Evans ★★★★★

   Looked after my boy for over 16 years. At the end they looked after him at my home with dignity and respect.

   almost 4 months ago
2. Zoe Semmens ★☆☆☆☆

   When I relocated I automatically signed up here, as I previously used to use the Vets4pets Solihull branch, who were the in-house vets for the local pets at home branch, and had such a fantastic experience! To call the vet unprofessional at our first meet would be an understatement. She didn’t introduce herself or do any pleasantries, ACCUSED me of not getting my dogs jabs done for over a year after the paper work from the previous vet was in complete, in an absolutely condescending tone and manner complete with raised eyebrows. She also did not have any care for any anecdotal feedback provided by my previous vets or ask about any concerns I currently had for my dog, also kept calling the dog by the wrong gender. Tone and customer relations need some serious work, immediately seeking new vet practice.

   almost 8 months ago
3. Lynda Fletcher Emptage ★☆☆☆☆

   Used to be amazing under Jose, but no longer. They sent my cat home with a potentially life threatening condition, which they wrote down on his notes as possibility so can't even deny they knew. He's now in a critical condition and suffered much more than he needed to. Avoid at all costs

   1 year ago

1. sam hargreaves ★★★★☆

   Staff are so friendly and helpful. Took my girl in for a day yesterday and they were all reassuring and the information provided when we collected her was super helpful. Her cut was small and neat. Have used this branch for 15 yrs and would never go anywhere else. The only downside is a month after my dogs spay, I got a message saying I owed them money for additional tablets they issued at the operation day, I have paid it, but it was their error as they forgot to add it to the invoice! So be aware of your bill so as not to fall fowl of their errors.

   almost 2 years ago
2. Vicky Wilkinson ★★★★★

   Kind and caring team, from the receptionist who took our original call and fitted us in for an emergency appointment, right up to the vet who contacted specialists and kept us updated with results and advice. An amazing team .

   almost 2 years ago
3. Moonlight the rat ★★★★★

   Very friendly service and always on time. The nurses and vets treat all animals the same from my rats to my kitten. It's better than the vets I last had with my cat years ago. But shame not one closer to basingstoke town centre as its quite a way to go but still worth it.

   almost 3 years ago

1. Andrea Gysin ★★★★★

   Very friendly and professional service. Dr Carlos Montero provided a clear and caring explanation of my cats surgical procedure and an excellent standard of care overall.

   almost 3 years ago
2. Sophie Welch ★☆☆☆☆

   This vet will not listen to a dog owner’s concerns and make their mind up without even looking at your dog. Turns out my diagnosis was correct and left the arrogant vet a little miffed. A very poor experience after an originally helpful and professional experience at this veterinary practice. Will not return or trust with my dog.

   almost 3 years ago
3. BeckiGare09 ★★★★★

   Me and my partner are new “puppy parents” and whilst my partner has always had family dogs, I haven’t and it’s our first together - The vet we met made us feel comfortable from the second we walked in the room. She was very knowledgable and confidently answered any questions we had. She was extremely patient with us and gave us lots of useful information and tips to help with Boomer. We hope to have the same vet for any future visits with Boomer!

   almost 3 years ago

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