Leons Coach Travel Travel Agency in Stafford

Reviews

1. M SML ★★☆☆☆

   First and last trip with Leons for us I think. I'm sure many find the price point , local aspect and free parking very convenient. On board staff lovely but the standard and comfort of the coach is well below that of local competitors. Too hot,too cold, coach rocked like a boat and very cramped seats, the seatbelt holder was digging into my leg the whole way. No WiFi or entertainment system on board although there was a limited drinks service. Hotel seemed well located by a large shopping mall and tram service to city centre but no local restaurants nearby for dinners . Hotel not suitable for a stay of several nights. No assistance with luggage our room very tired and not cleaned during our stay, just towels changed and beds made. Lack of hangers no kettle no iron, toilet roll on rationing. No food service except for pizzas which were good. The beds were comfy and breakfast quite good so you make the best of it although some in the group did ask to change rooms due to excessive noise from plumbing. Itinerary was fine but a tweak to give longer in nicer places would be better. The driver and his assistant were very nice kind and helpful but felt they were winging it quite a lot of the time with their local knowledge, planning and just organising the group. There was a general lack of attention to detail, such as managing check in, but this comes from the ethos of the company itself. I feel other companies have looked at things and asked themselves how can we do this to better for the benefit of the customer.

   almost 10 months ago
2. lisa downes ★☆☆☆☆

   This was our first trip as a family of 3 with yourselves. No safety procedures given to passengers on the coach/ no contact number of driver/courier if there was an emergency. No radio or entertainment while during the journey to & from the hotel & trips. Drivers shirt & trousers were dirty, courier didn't wear company uniform she wore her own clothes. Drinks offered on board we were only offered Tea, Coffee or Water. NO cold drinks or snacks offered. Our hotel room was very small for 3 adults, had to live out of suitcases as not room in wardrobe & only 3 draws to put clothes in. Window in bedroom.broken & the one in the bathroom didn't open properly. Room was.dirty & there were cobwebs, walls were badly stained. We were on one of the brand new coaches & it was dirty where you put your coats & baggage, we were given a plastic bag for our rubbish & the seat belts should.only be around the waist as the searbelt round by the neck was cutting into your neck, & they were very tight so you felt you were in a harness. We will not be using you again for our family holidays. WE WERE NOT VERY IMPRESSED WITH THE SERVICE WE HAD ON OUR TRIP.

   1 year ago
3. andrew barlow ★★★☆☆

   This is hard one to do. The staff, the organisation were excellent. Not been on a coach trip for many years. The main coach was okay, bit cramped and, for me, there was no WiFi, which was odd in this day and age. The lunch was great, with fast and effective service. The boat trip was rather disappointing as it was a major draw for the trip, but lasted just 40 minutes and didn't show much of the river off. Other boat trips we've done lasted up to 3 hours. Our feeling was that, having a total of 9 hours on the coach, and only 3 hours and 40 minutes on actual visit was a poor ratio for us.

   1 year ago

1. Claire Bailey ★★★★★

   First timer with Leon’s at the weekend ... day trip to Windsor. Excellent day. The trip was definitely worth the money. The driver, Andy was excellent ... he was so nice and friendly and kept us fully informed about the timings etc for the day and also was so knowledgeable about areas that we travelled through.

   almost 3 years ago
2. Jean Peacock ★★★★★

   Just about to complete a 5 day Cumbria holiday with Leon's and I can say without reservation this week has been an absolute joy. Rob Cox our fantastic driver has had us laughing from pick up to drop off. Superb comfortable coaches, I just can't fault anything.

   almost 3 years ago
3. Philip Karlis Zikmanis ★★★★★

   What can I say absolutely brilliant have done several trip and enjoyed them all nice clean coaches and great staff give them a try if you do not you are missing out

   almost 3 years ago

1. jan zikmanis ★★★★★

   Lovely morning at Leon's open day meeting many of the friends we have made on our holidays and enjoying seeing rob a tim again the best coach drivers and seeing their coaches looking so shiny a credit to them. The new brochure has great holidays in it at perfect prices and lots of choices. We are off a week tomorrow again with them to isle of wight a d can't wait. Will be definitely booking some more in the next few days

   almost 3 years ago
2. Andy Brad ★★★★★

   Travelled for the first time with Leon's down to torquay coach clean and comfortable seats driver pleasant and welcoming on time Will be travelling with Leon's coaches again

   almost 4 years ago

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