Quad Wellness & Spa

Photos

Reviews

1. Sandhya ★★★★★

   I had full body massage at spa by Zofshan. She is really good with her techniques and very calm. My shoulders were really tight when I came in but after my treatment, I could really feel the difference. I am definitely recommend this place for spa.

   1 month ago
2. M B ★★★☆☆

   We went as part of the voucher from activity superstore. It was easy to make the booking and staff were friendly over the phone however in person it felt as though you were talking to a brick wall but a brick wall that didn’t want you there it was everything far from welcoming And I want to be understanding that staff have a tough time but a non-bothersome customer shouldn’t be so coldly treated. The spa itself is average. It feels dirty and it’s pretty small but it wasn’t too busy which was good.

   1 month ago
3. Kaylie ★☆☆☆☆

   In July 2025, my mother received a massage at the Crowne Plaza spa, despite clearly stating (twice) on the pre-treatment health form that she has bronchiectasis, a serious respiratory condition. The therapist also verbally acknowledged this condition before beginning. Shockingly, they still went ahead with a chopping/tapotement technique (similar to physiotherapy percussion), which is not appropriate or safe for people with this illness. Shortly after the treatment, my mother began coughing up blood. This caused significant worry and discomfort for her and should never have happened if her health condition had been properly taken into account. Since then, I spent over two months trying to get help and resolution from the hotel, but was met with a complete lack of accountability. Our complaint was initially handled by someone who refused to investigate, offered no apology, and even placed blame on my mother for not stopping the treatment herself - despite the fact that the technique had already been performed. Despite repeated promises that our case would be escalated, we received no meaningful communication for weeks. Eventually, after almost 3 months, we did receive a response - only to be told that there was nothing they could do. At no point have they acknowledged that an inappropriate technique was used, and they have given no indication that anything will be reviewed or changed to prevent this from happening to someone else. The way this situation has been handled shows a serious lack of professionalism and care, both during the treatment and in the way the hotel deals with serious complaints. I would strongly advise others to be cautious when considering using this spa, particularly if you have any medical conditions. The lack of safety protocols, failure to take responsibility, and poor customer service are unacceptable and I worry that without any change, future guests may face similar risks.

   almost 4 months ago

1. Kat “Katpaps” Parsons ★★★★★

   Zofshan was absolutely wonderful. She checked my preferences with me before we began my full body massage and walked me through everything clearly. I felt very comfortable and relaxed. The fire alarm was tested in the middle of the session which was the only negative, but this was no fault of Zofshan. Thank you for such a relaxing experience :)

   almost 4 months ago
2. Laura Iacsa ★☆☆☆☆

   Avoid the place!!! When I joined the club there were no parking space available although in the contract says free parking. I’ve been there a couple of times and had to return home. I was asked to come after 6 pm or after 12 when I could find parking space. I came after 12 but I wasn’t allowed to come with my daughter guest as children were not allowed after 12. Before 12 or after 5 you cannot use the pool as it’s full of children and after you cannot! The staff were not supportive and I would say that they were quite rude and they did not accommodate for the money paid. I am waiting to get my money for the membership back as I haven’t used it as per the contract. Avoid! It gives more stress and unpleasant experience rather than the opposite.

   almost 3 years ago
3. Olivia Pipes ★★★★☆

   Lovely staff with good facilities including sauna, steam room, jacuzzi and lockers. The lunch in the conservatory was very picturesque. The gym was small but a good variation of equipment for most. Only loses a star because we couldn't have our treatments as the therapist was unwell. However, other guests seemed to have theirs, so why we couldn't wasn't clear. We were compensated and we enjoyed our experience overall, so not a huge complaint!

   almost 3 years ago

1. Sophie Minards ★★★★☆

   Beautiful hotel, me and sister throughly enjoyed our stay. We both had full body massages which were beautiful. And dinner was stunning. Will definitely be going back

   almost 3 years ago
2. Ola Alade (Mroalade) ★☆☆☆☆

   I expected the facilities to be of the same quality as the hotel area. Sorely mistaken. It really looks like a dated leisure centre as opposed to a spa. Impossible to relax in a dirty and poorly maintained facility. Everything from the dim unflattering lighting to the dirty floors. My partner and I had to leave within 30mins of arriving. We had a nice lunch at the hotel but honestly I regret paying for this.

   almost 4 years ago

FAQs