Reviews

  1. Liz Zacs ★☆☆☆☆

    DO NOT USE THIS COMPANY!! I'm not sure if they're a scam or just utterly useless. I adopted a cat and registered with this company. After paying, I noticed that none of my details or the cat's details were showing my account, so I contacted them and they sent me a link to do the registration again, which I did, but then they charged me again. Still my details were not showing on my account, so I paid twice for absolutely nothing. When I contacted them again, they were extremely unhelpful, very unprofessional and I've now had to raise a dispute with my bank to try and get my money back. Absolute nightmare.

  2. Barry Middleton ★☆☆☆☆

    Paid to transfer 2 dogs to my contact details after my wife died. Company refuse to allow facility for me to check updated details. Will not converse by phone. Required to email them, but emails repeatedly bounce as 'temporary fault'. My vet also cannot access details on their site. I intend to move to another company, but this also requires Protectedpet to respond! A pity I cannot give zero stars.

  3. Rachel Dannatt ★☆☆☆☆

    If I could give less than 1 star I would. Changed the address on my pets microchip early January, and paid £15 for a certificate. We are now on 15th March and after numerous phone calls and emails I still have not received my certificate or any confirmation the address has been changed, via post or email as requested! Very very poor customer service.

  1. Jonathan Fowler ★☆☆☆☆

    Horrible experience. I soon found out my rescue was already signed up on this database. There was such an unprofessional and threatening email when I didn't complete the payment to get the pet record updated first time round. No proof of transfer was needed - as long you paid the fee. Their website isn’t stable and sometimes shows you and your pet details. Eventually, paid a fee again just to get my pet moved off of it to another microchip provider that a friend recommended. Apparently, the company is on the list of recommended microchip databases that meet government standards: the 'GOV UK get your dog cat microchipped' page. If the UK GOV is not regularly quality-checking these providers, they should not be endorsing of them. So don't rely on the UK GOV list - do your own research and TAKE ADVICE FROM YOUR PET OWNER FRIENDS AND INTERNET REVIEWS.

  2. Matthew Hirons ★☆☆☆☆

    This has to be the worse company I have ever dealt with. Awful communication even after paid for the service for nothing it seems. Also the website is awful. Littered with spelling mistakes and generally doesn't work properly. It's beyond embarrassing when all I wanted to do was update the details on my pets microchip which is with them. You cannot even move to a different provider without confirmation from this provider and as they don't even respond to emails or calls you are stuck. Please respond to me I'd like a refund and my chip transferred to a different company ASAP...

  3. Vince Holley ★☆☆☆☆

    Tried to rejister our pup chip, which we had put in by our vet. Pup was rescue never rejister of chipped before and was blocked by these guys.. We have to rejister and change ownership.. Scam as call for help cost £1.40 and all tbey said was e mail them

  1. laurie harkness ★☆☆☆☆

    Dreadful service. I run a lurcher and sighthound charity and there is a dog in our care with an unregistered chip. Protected Pets have been emailed asking this chip to be registered to our rescue. They emailed back asking how long we had been a rescue and saying we had a "general email" whatever they mean by that. I explained our email wasnt general it was in the resuces name. Nothing. I rang today and asked for this chip to be registered to our rescue. The person on the phone said they would have to refer it to management???? Meanwhile this dog has an unregistered chip. If she goes missing she will not be traced to our rescue. This is apalling service. If there was a minus star, this chip company would get that.

  2. Sule A ★☆☆☆☆

    I wish I'd read the reviews before registering my cat's microchips with this company! I rehired two of my cats over a week ago and they still haven't changed the owners. The new owners keep calling me to ask what's going on. Every time I call them they tell me it'll be done today and it never gets done!

  3. Campbell Adamson ★★★★★

    Top service, went to register chip and it was locked to the breeder, oh nooo! The reviews are true I thought. No- phoned up waiting about 2 seconds and a chap answered and said the chip is locked to the breeder and he will unlock it, 5 mins later I was able to register. As for payment - of course you need to pay to have your pet stored in a database and have the telephone support. However there are free database’s and I believe you can register your chip free with protected pet by simply exiting out the payment window once registered. This doesn’t give you the benefits like updating details. Think about it, a £40 quid Microchip does not cover the overheads of a operation like this. 30 quid to make sure my pets details are upto date all the time? Bargain. A* service team!!! Only bad thing is you charge for a microchip certificate. Hey ho

  1. Sophie Nugent ★★★★★

    Reading some reviews, and yes, once the phone went dead on me but was answered straight away on second call. Wanted to change an address. Followed their instructions and this was completed by a lovely lady extremely quickly. No issues at all

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FAQs

What is the address of Protectedpet?

Protectedpet is located at unit b barton turn, Burton-on-Trent DE13 8EB, UK

What is the phone number of Protectedpet?

You can contact Protectedpet at +44 844 414 2262

How can I get to Protectedpet?

You can find directions to Protectedpet by following this map link

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