Rowlands Pharmacy Lusher Wem

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Reviews

1. barrie stanhope ★★★☆☆

   The pharmacist is always in the booth . The staff try their hardest to get the patients medication quickly. Staff taken away to fill void at the doctors pharmacy leaving the ones left rushing off their feet. The manager has made it that enough medication isn’t available. This causes distress to patients

   almost 4 months ago
2. Guybrush Threepwood ★☆☆☆☆

   Pharmacist regularly turns up late so while open you cannot collect your medicine. Collecting your prescription medicine takes ridiculous amounts of time and rarely will you be able to just walk in and out with your medicine. They will usually tel you to come back later, it’s so inconvenient. I have visited other pharmacies around the country and by far this is the worst and consistently the worst. New management needed!

   almost 5 months ago
3. Anita Molyneux ★★★★★

   Brilliant, I used to be with the one by the doctors in Wem, but after numerous altercations with the staff there, who were very rude and most of the time did not have my medication that I had asked for on an emergency in the pod. So I spoke to a lady at this pharmacy, the Rowlands pharmacy lusher when about changing my prescriptions to them. She said yes, not a problem. I explained the experiences I was having with the other pharmacy which was a Rowlands as well. When I next rang for my prescription which have got some high medicated drugs on there that I need, I rang the pod and changed it to this pharmacy. Since being with this pharmacy. I have never had a problem whatsoever my prescriptions have been hanging on the rail waiting for me and the staff are really nice and pleasant. There was only two members of staff at the other pharmacy that were rude. One was a lady that has left, the other is a man who is still there. He works in the background. He is very rude, but I cannot thank this pharmacy enough for being so helpful and like a proper pharmacy should be thank you so much.

   almost 2 years ago

1. Lucy ★☆☆☆☆

   I am distraught with tears with how i was treated by the incompetence staff at the "pharmacy" unprofessional doesn't even cover it. I finished early from work to pick up an URGENT prescription from here as sent by the doctor. I turned up at 5 asking for it. There reply was "its not here" you must have it wrong its at the other rowlands pharmacy" so i walked all the way to the docters to go and ask where my prescription was, and very lovely receptionist replied it was sent to THAT pharmacist that i JUST came from it was just awaiting a doctors signature which was done within 2 minutes. by this time it was 5:15. I pretty much ran all the way across town and was 2 minutes away and very relived i phoned the pharmacy to say its been sent and ill be there in under 2 minutes. It was 5:20. And my response was very bluntly were closed. I replied you dont close until 5:30 im only a minute away. The response was we have turned the computers off and the pharmacist is going home. My reply was please can i just come and collect it quickly and the rude woman said go back to the doctors and ask it to be sent to somewhere like boots or tesco. Not im sorry or any hint of empathy. Because of these inconsiderate staff that want to GO HOME EARLY!!! I had walked all the way home in floods of tears because of the side effects of me not having access to my medical can include, hallucinations, severe anxiety, depression ect. I hope you're happy, NEVER trust this pharmacy to have your back or rely on them. Disgusting

   almost 2 years ago
2. Alan Cliff ★★★★★

   I visited on morning of Friday 30th April re a repeat prescription and for some advice re a medicine. This was something of an emergency as I had only got my 'order' in to the Prescription Line on Wednesay. Amit the locum Chemist and Pauline could not have been more helpful and quickly made up the prescription while I waited. Thank you so much.

   almost 3 years ago
3. Matt Lynn ★☆☆☆☆

   Had an experience with a very rude member of staff, chatting to another staff member while i waited in line, extremely unhelpful and short/abrupt with me. Some training on customer service is needed! Use the pharmacy alot and all the other staff i have had interactions with have been amazing, unfortunately this one member has let them down.

   more 7 years ago

1. Vicki Ridge ★☆☆☆☆

   Last week I visited this pharmacy in order to buy childrens vitamins. I looked on the shelf and as I could not see what I wanted I waited in line to ask an assistant for help. The woman serving, an older woman, short with dyed reddish hair, was, I felt, rude to the man in front of me. When it was my turn to be served I was curtly asked what I wanted and when I enquired about the medicine saying I couldn't see it on the shelf, was told to go and look on the shelf. She then turned her back on me, walked to the other assistant and they then started talking to a man in the shop. I was furious! I just said well, right, looked at her and turned and started to leave the shop, pointing out how rude she was. I will certainly think twice before I spend my money in that pharmacy and would suggest that the woman in question either goes on a customer care course, or if she really does dislike her job as much as it appeared, then maybe she should consider retiring and letting someone else represent the firm who wants to be of assistance!

   more 7 years ago

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