Boots

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Reviews

1. Josh Leitch-Smith ★★★★☆

   Overall I’ve had a really good experience with this Boots, especially the pharmacy team. Nine times out of ten everything is smooth, and I’ve built a good rapport with a lot of the dispensers and pharmacists — usually it’s friendly, relaxed, and I leave feeling looked after. The only reason I’ve knocked a star off is that, every now and again, there’s one tall male member of staff with brown hair (often in a white shirt) whose manner feels noticeably different with me compared to other customers. I’ve seen him interact perfectly fine — even pleasantly — with others, but when I come to the counter he can’t even crack a smile, or rarely looks me in the eye and comes across as very uninterested and short. It’s not that he’s openly rude, but the contrast is hard to ignore and it makes me feel singled out. One example: my doctors are currently trying to get all my medication synchronised. I went to collect my prescription after being told by the pharmacist at my GP practice to pick it up on the 17th, and I came in on the 18th. When I asked to collect it, he sharply said, “Well, we only received it yesterday, so it’s going to be at least half an hour.” I understand delays happen — that’s not the issue — but it isn’t my fault when the prescription was only received the day before, and I’d have appreciated it being explained in a calmer, more neutral way. I’m neurodivergent, and tone matters: when someone is abrupt or dismissive it can feel a lot more intense, especially when I’m just trying to follow instructions from my GP and keep my medication on track. There are other examples. I’m still giving 4 stars because most staff here are genuinely great and the pharmacy service is usually spot on. I just think a bit more warmth and consistency from that one staff member would make the experience reliably excellent. I would love to know what his issue is with me. I don't even know the guy. Keep up the good VP work, and remind some colleagues if their role is dealing with people - the approach needs to be tailored to each customer (as it is you guys providing the service). Working in Retail myself - I don't think I would be employed if Treated certain people with discontent

   1 month ago
2. Isa ★★☆☆☆

   the place reeks, absolutely reeks, not everyone lies perfume, i hate it, and as soon as you enter you are assaulted with the stench of decaying flesh and flowers, pharmacy staff slow and i guess if you do not have a nose ring you cannot get hired there

   almost 2 months ago
3. Laura Everley ★★★★★

   Your team member Katrina is so friendly and so helpful. I came in nervously looking for a nice EDP for my boyfriends birthday and I was being so fussy and didn't like the scents and she was so patient with me and kept looking and listening to my preferences. We finally found the one! It's absolutely gorgeous and I will be back.

   almost 3 months ago

1. Gemma Leese ★☆☆☆☆

   Refused contraceptive medication at the pharmacy even though I was aware of the fact it might not be as effective due to other factors. Explained to the pharmacist that I understood it might not be effective but I still wanted the medication and would be the one taking the risk and holding myself responsible for my own actions. He just said no, he wasn’t authorised and informed me I had to call 111 even though all 111 would be able to do was issue me the exact same medication that I was trying to purchase. Went to Tesco pharmacy down the road and saw their pharmacist, explained my situation to her and she issued the medication, talking me through the risks, but allowed me to freely make a decision. No one should have the right to decline you from receiving medication unless it could cause you harm. He spoke to me really awkwardly too, most likely because it was concerning a female issue.

   almost 6 months ago
2. G T ★★★★★

   Visited the Grand Junction Crewe Boots today and the customer service we received from Karolina was superb. She was so helpful and very friendly. She was manning the till area on her own, and there was not any other staff around, but she still took time to help us with an item that was not readily available on the shop floor. She checked stock, she sourced the item from the back storage and was just so pleasant and smiley. A real credit to Boots. Nothing was too much trouble, and she took an interest in our plans. What a refreshing change. Amazing customer service. Thank you Karolina.

   almost 10 months ago
3. Diane Jones ★★★★★

   Had everything I wished to purchase in stock. Store very clean, staff very helpful.

   almost 2 years ago

1. WHODARESWINS ★★★☆☆

   Prices vary depending on what you want, paid £3 for a 25 pack of size 0 nappies. Asda do them for 90p but bought some beauty items that were great quality/price

   almost 2 years ago
2. terry guilfoyle ★★★★★

   Used the pharmacy , very pleasant and helpful staff. Then bought a vape ( a long time smoker) and it is very tasteful. The price is very reasonable to. Thank you Boots.

   almost 3 years ago
3. Haniya Ayman Mir ★★★★★

   I Visited This Store A Few Days Ago As I Was Looking To Purchase A Perfume. The Lovely Lady At The Fragrance Counter, Laura, Was So Helpful And Patient With Me As I Went Back To Her A Few Times About The Fragrances! A Very Pleasant Experience :)

   almost 3 years ago

1. Julie “TP” ★★★★★

   Good size store. A great range of goods. Helpful and polite staff. Pharmacy was busy, but each customer given a notice of wait before script taken. I had 10mins, so added some 'window' shopping during my visit. Found photo machines which I would try out next time I need to print off any digital photos from my various devices. Great!

   almost 3 years ago

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