Always fresh, always good service. This place is far enough out of the normal grind that it's always quiet. Good service but you won't get reception on your phone
Totally totally rubbish experience. We arrived to find a notice on the counter saying to make an order on the screens behind us. Turned around, ALL 3 screens were out of order! We couldn't get some of the offer prices without the app, but I was also having trouble with the app. I had an item for £5.99 in the basket, but it was trying to charge me £12.47. see attached screenshot. So...... How was I supposed to order? Husband and daughter managed to make an order each. But by this point I had had enough. I did not make an order, I went without food!!! There were 2 staff on duty. Only 2. They couldn't help re the app or orders, they apologised and I felt deeply sorry for them having to deal with this. It's no wonder McDonald's was full and burger king was empty except for us. As a family, given a choice we would normally choose Burger King for the quality of the food. However, I certainly won't be returning any time soon as the ability to make a quick order for supposedly "fast" food is quite frankly non existent. Service levels are unbelievably poor, probably due to far too few staff. McD is much better staffed at all sites, and BK is consistently understaffed. Had it ever occurred to management that maybe if service levels were increased, then the footfall would also then increase. Let me make this clear again. It's not the food that will be stopping us from returning, it's the unbelievably painful ordering experience and the poor staffing, hence poor service levels. It's not their fault, it's a problem much higher up somewhere.
Always a good experience at Burger King Willerby. Fast service, polite staff, clean restaurant, and consistently good food and hot fries just the way I want it. Highly recommended.
Used the Drive through. Firstly, I have used this branch 3 times now very recently. I have never been asked if I wanted to 'go large' on my order, or offered any sides. Never even get offered Ketchup, napkins etc. Today (17/12/25), my Bacon double cheese XL meal was burnt . I know it's flame grilled but burnt is not acceptable. It spoilt my lunch entirely and I was not able to finish it! The patties were overcooked to carbon around the edges and the bun was over toasted too. I have used Burger King many times in many locations, but this is the first time the meal was inedible.
Burger King is located at Willerby Hill Business Park, Beverley Rd, Hull HU10 6ED, UK
You can find directions to Burger King by following this map link