END. Clothing Store in Newcastle upon Tyne

Reviews

1. Mark Metcalfe-Bell ★★★★★

   Recently back in the UK for Christmas and made a trip to End.. The staff were great! Special shout especially to the tall guy downstairs with the beard who ran back and forth to the stockroom multiple times for us without any complaint. I wasn't sure what to expect as I know End has gone through some changes in recent years (which high street stores haven't) but I was really pleasantly surprised. Thanks End, a highlight from our day back in the Toon!

   almost 7 months ago
2. J ★☆☆☆☆

   Used to be one of the best shops in town. Now it’s just a shame that it seems a local business has let its growth go to its head, that staff went from friendly young locals to awful rude people quickly. The stock is getting worse and worse in person too, poor brands and cheaply made. Needs to have a big change, and quick. Stick to what started the growth in the first place and review the staff asap.

   almost 9 months ago
3. sarah ★☆☆☆☆

   I would like to raise a concern regarding the conduct of one of your staff members. A Chinese employee at your store addressed me in Mandarin without asking whether I understood the language, seemingly assuming that I spoke it based solely on my appearance. As an Asian customer, I found this assumption inappropriate and quite disrespectful. Additionally, I was taken aback by her unprofessional attitude. At one point, she abruptly took a piece of clothing from my hand while I was still examining it, which I found both discourteous and unnecessarily confrontational. I hope you will look into this matter and ensure that all staff are reminded to treat customers with respect and professionalism, thanks.

   1 year ago

1. Julia Dementyeva ★☆☆☆☆

   Ordered a pair of sunglasses from End clothing - when the package arrived, the case was inside but the sunglasses were missing. The customer service was slow and completely unhelpful and refused to acknowledge the issue and/or issue the refund. Would not recommend to anyone - buyer beware! Particularly disgraceful considering the fact it is now owned by Apollo. Unsurprised to see that it posted an operating loss of £44m for 2024.

   1 year ago
2. Kieran Fraser ★☆☆☆☆

   Had an absolute nightmare getting my order placed due to website and app issues and errors. I eventually did and paid almost £100 for it to turn up with a mark on it. Checked the returns policy amd you need to print a returns form? Icsomt keep a printed in my house so this is most definitely an issue. I then try to use the website again to email or message about the return, but again just a multitude of errors and issues. My message wouldn't send and when their site doesn't support images being sent.. even though it asks for images of the item, very very annoying when I'm spending such huge amounts of money on an item.

   1 year ago
3. Lorraine Mcewan ★★★☆☆

   I bought a joggers and sweat top for my daughter as a birthday present which unfortunately weren’t her style. When returned to store you are only able to have a credit note or exchange no refund. Different terms to online! I don’t understand why?

   almost 3 years ago

1. Mattia Gastaldo ★☆☆☆☆

   I ordered some items on the 21/11 with delivery between 25 and 18 fo November. Today is 13/12 and after 20 days I didn't get anything, no tracking no items, just a couple of bot replied to my request. Last time i'm ordering at END. Totally unreliable. I think they are selling (and taking money) of products they don't have stock. Law action needed.

   almost 3 years ago
2. Karen Fury ★☆☆☆☆

   I ordered a pair of trainers for my Son on 30th November paid for them received a notification to say order was dispatched on 5th December via DPD. It’s now 12th Dec, still no trainers and DPD tracking number says not received from supplier. I cannot get in touch with END either Via Email or Phone. I’m fuming as i they are a Christmas present for My Son I don’t know if I’m going to get them. If I’m Going to get a refund, and I guess I won’t be able to buy the trainers Now from anywhere else. I would not recommend End at all. Shocking

   almost 3 years ago
3. Harmeet Tibb ★★★★★

   I visited End for the first time based on recommendations from my friends. I was very impressed with the store and they have a variety of offerings to choose from. Overall, i would definitely recommend this place if you want to shop and enjoy shopping. Special shoutout to G for helping guiding me through the different brands and helping me choose something that was to my liking. Really friendly guy with good humour - Cheers!

   almost 3 years ago

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