Brunos Pets Pet Store in Daventry

Reviews

1. Jon Whiles ★☆☆☆☆

   Visited last week to buy some Dendro worms for our Axolotl, and was horrified to see the conditions some of the pets were kept. When pointing out that one if their Axolotl had sadly died they said “well they don't move much” and walked away. Awful really, this is why you should only shop at Specialist Reptile stores and not generic pet shops. We won’t be visiting again. They also didn’t have the worms or even know what they were.

   almost 2 years ago
2. Jake Harris ★☆☆☆☆

   Took our hamster here while we went on holiday and haven’t had any problems with this place but we got him back yesterday and he couldn’t walk properly without shaking and couldn’t put pressure on his back leg. Also his water bottle hadn’t been changed the whole week as it was empty and had limescale inside. Fed him with the wrong food and put his food where he couldn’t reach it. Shortly after picking him up he passed away and he was only just over a year old .

   almost 2 years ago
3. Savina ★☆☆☆☆

   Took our healthy and happy pets there for a week while we were away but when we got them back they both were in a poor state especially our hamster. The hamster cage hadn’t been properly cleaned out, the water hadn’t been changed for visibly days and his food was very different from what he usually has and both his water and food were moved in a position where he couldn’t reach them, the main problem though was that the hamster could barely stand on its feet was hardly breathing and trembling and he passed away not even 12 hours after getting picked up from the shop. The bird cage was also in a terrible state as it hadn’t been cleaned in probably days the food and water for the bird was also in an uncomfortable position where the bird couldn’t reach it so we think he hadn’t eaten much while he was there. Very poor service not sure how they didn’t notice that the animals couldn’t eat or drink and also didn’t inform us about the hamster’s poor condition when getting picked up and we only found out when we got home.

   almost 2 years ago

1. Jake Picton ★★★★★

   Absolutely amazing! Me and my daughter went in to get an aquarium set up and was provided with so much information on the best way to set up, care and advise We then decided to go for a beautiful mississippi map turtle where the shop was just as helpful! We will definitely be going back for our pet supplies and any future fish/reptiles we may have! Staff very friendly, kind and will help anyway they can

   almost 2 years ago
2. Nicola Cooper ★★☆☆☆

   Hasn't changed in 11 years (when I moved away). Sadly so outdated & unclean, especially the animal section. The poor rabbits, hamsters etc were in filthy enclosures. Staff standing around till chatting when they could be giving the areas a fully good clean. Needs closing & having a complete refurbishment & thorough deep clean.

   almost 3 years ago
3. Lily “Lil” ★☆☆☆☆

   It’s so sad to write this as usually I love this pet shop. I spend hundreds every month or so on products and occasionally animals here. We used to be treated so well by a lovely bubbly woman who was passionate about the animals and proper care and customer service. I hate to be that one who complains about a business but I feel the place has been let down lately. My latest encounters have been with a large older man who is newer working there I believe. His customer service skills are little to none. He has no knowledge of the animals especially the fish (he bagged up the fish we pointed out eventually with a major struggle and when he did he put them straight to the counter so we didn’t get a chance to see. Upon arrival home we discovered he had given us the completely wrong fish as he had no idea what he was doing. Other incidents have occurred since but the one today didn’t sit well with me. I enquired about the location of a product they sell after finally getting their attention whilst they were chatting at the till, only to be lectured by this man about how the product is bad for my dog and basically ranting at me about how I shouldn’t be buying it for my pet because of how bad it is. Eventually after listening to all of that I usually wouldn’t say anything as I have very bad anxiety and encounters like this make me sick to my stomach and very uncomfortable however I was getting visibly fed up and blurted out “well she’s dying anyways so I’ll give her what she likes and whatever she wants thank you”. I’m very unhappy with the customer service and how they’ve treated me and my partner lately and how I’ve witnessed them treating others. (Like misidentifying animal breeds, misgendering easily identifiable birds which could lead to the death of them and by their constant rudeness). I know it’s not all of them but they’re letting the whole store down each and every time.

   almost 3 years ago

1. Karen Coles ★★☆☆☆

   The shop has a variety of pet supplies, but very over priced on most things, the staff do not seem to know very much about the products and animals they sell, also the lady who served us we found very un professional and uninviting, she lacked customer service skills and was quite rude. A few weeks ago my dad went and brought a cold water fish for his fish tank at home, when he got home, he realised she had actually sold him koi carp pond fish, ... He took it back and exchanged it but, seriously the staff should know what fish are what.

   almost 3 years ago
2. Steven Harsant ★☆☆☆☆

   Whilst the store has a good range of items, the animals are kept in poor conditions. Bird cages very over populated and many of the animals look dishevelled. I can't support a company that has such little regard for animal life

   almost 3 years ago
3. Matthew Campbell ★★★★★

   Brought a rabbit hutch with all the accessories very happy rabbit and the women was so helpful definitely recommend if you want a personal service, also helps that they ordered fruitless flies for me which was great so they will do personal treatment aswell hoping they get tarantulas in! But lovely staff great atmosphere and alot of selection highly recommend

   almost 4 years ago

1. Matthew Hockett ★★★★★

   Brought a rabbit hutch with all the accessories very happy rabbit and the women was so helpful definitely recommend if you want a personal service, also helps that they ordered fruitless flies for me which was great so they will do personal treatment aswell hoping they get tarantulas in! But lovely staff great atmosphere and alot of selection highly recommend

   almost 4 years ago

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