Fareham PartsPlus Car Repair Garage in Fareham

Reviews

1. Tyler Hughes ★☆☆☆☆

   Im surprised this branch is still allowed to operate, absolutely disgusting service, phone up to order 6 items , 2 were sent, phone to chase, was told they had forgotten to press a button to add the rest, another delivery arrives 3 parts, 1 still missing! Phone again very un helpful and not at all bothered by this, was then told the remaining part would go straight on a van coming directly to me, 4 hours pass, no van. Phone up to be told they hadn’t ordered and processed the remaining part and I wouldn’t see them today and it’s back ordered (so that direct van was clearly a lie). A real shameful effort at customer service, urge anyone to think twice before using

   almost 8 months ago
2. ayb778 ★☆☆☆☆

   terrible , forgot to order my parts numerous times . went over my credit limit and didn’t send parts …. but didn’t inform me i was over my credit limit … promised multiple times to deliver parts after i had sorted payment on account . parts never sent , promised to deliver to handy chichester sat morning .. and guess what ? parts not there on the sat i went there … terrible service .. how can we be expected to use you when it takes a week to get a wet belt kit ??? when you ring say you’re retail and not trade and go straight bendy chichester to save all the hassle. C M C Autos .. chichester

   almost 8 months ago
3. Paul Tucker ★☆☆☆☆

   Oh, where do we even begin with this absolutely delightful car parts company? If you ever wanted a masterclass in how not to run a business, look no further! They’ve got it all: staff who redefine the concept of laziness, a brilliant knack for sending you the wrong part every single time, and a customer service department that’s basically a black hole where your returns (and your patience) go to die. You’ll get to enjoy the charming experience of paying twice for the same incorrect part, because returns are handled with the urgency of a snail on vacation. And if you love being serenaded with tall tales over the phone, oh, you’re in for a treat—these folks can spin a yarn about where your part is (or isn’t) with the finesse of a bedtime storyteller. In short, if you’re looking for an absolutely horrendous experience, you’ve found your paradise. Enjoy the ride—just make sure you’ve got a lot of spare time and a good sense of humor, because you’ll need it!

   1 year ago

1. Bradley Smith ★☆☆☆☆

   As unhelpful as possible. The definition of doing the bare minimum. Zero enjoyment from their work. Zero customer skills. Do not expect updates on things if they don’t go right, they just wait for you to wonder. Used multiple times out of necessity for work but would not recommend at all. Not even a smidge. Nada.

   1 year ago
2. Emma Clark ★★★★★

   Amazing service! quick, efficient and friendly staff who are willing to go that extra mile for their customers. Will definitely use again!

   almost 4 years ago
3. Steph McNally ★★★★★

   Brad was really helpful and efficient. He is an asset to the company really polite young lad and knows what he is talking about. Really professional, well done Brad keep up the good work

   almost 4 years ago

1. Jason Boyes ★★☆☆☆

   Slow processing orders unprofessional call center with swearing and far too much background noise. Can't supply the correct oils for a Ford ranger 4x4 tried to tell me both diffs take ATF when from new different oil came out and the ford workshop manual says otherwise. What happened to the Hendy customer service from old? Parts plus is not a step forward it's about a thousand steps back.

   almost 4 years ago
2. nat K ★★☆☆☆

   A lot better than it used to be but still miles off where it should be. staff really need to start calling customers back if there is an issue with their order, on numerous occasions I've had parts not turn up when expected only to phone up and be told there was a stock issue, or it was boxed wrong or some other reason, that's fine, these things happen, but you've got to let me know. its also clear that a lot of your telesales staff are inexperienced and have little understanding of vehicle parts and this really shows when things turn up and bits are missing or sometimes completely different to what was asked for. overall not good, but unfortunately for me i have no other choice for ford parts, i hope you continue to improve but the overall service quality seems to have plateaued.

   almost 4 years ago
3. john sweetland ★★★★★

   Best place to buy Ford parts, and they now sell after market parts for any vehicle, and their prices are better than most motor factors. I'll be buying all my car parts, oil and consumable from here from now on. And Adrian, is the best parts man there.

   almost 4 years ago

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