Portsmouth Audi Service Centre Car Repair Garage in Portsmouth

Reviews

1. KamFin ★☆☆☆☆

   Very disappointing experience with Audi Portsmouth service department. My car was booked in for an airbag recall, so I arrived first thing in the morning as instructed. No courtesy car was offered, and staff couldn’t give any indication of how long the work would take. After waiting over two hours, I received a call telling me they couldn’t carry out the recall at all because the airbag wasn’t in stock. This raises an obvious question: why wasn’t I informed before coming in? A simple phone call would have saved me a completely wasted morning. After 20 years as a loyal Audi owner, this level of organisation and customer care is frankly unacceptable. For comparison, I recently visited a Tesla dealership and the experience was night and day in terms of professionalism and customer focus. Sadly, this experience has made me seriously consider switching brands. PS. Audi didn’t even offer to wash the car.

   almost 7 months ago
2. Jack Wells ★★★★★

   During a very difficult and stressful car issue in December 2025, I dealt extensively with Sean at Audi, and I cannot speak highly enough of him. Sean was consistently honest, approachable, and straightforward. He took the time to explain things clearly, told me exactly what I needed to know (not what I wanted to hear), and handled the situation with integrity throughout. His communication was excellent, and he made himself easy to talk to at every stage. What really stood out was his attitude. Despite the circumstances being far from ideal, Sean managed to make a genuinely bad situation more bearable, even finding moments of humour where appropriate. That human touch made a significant difference during what could otherwise have been a very negative experience. Sean is a credit to Audi and represents the brand exactly as you would hope. Professional, honest, and personable. I would not hesitate to deal with him again and would gladly recommend him to anyone.

   almost 7 months ago
3. Ben de la Salle ★☆☆☆☆

   I used to rave about Audi and Harwood’s Portsmouth, now I suggest you avoid. Have used Harwood’s for years. Started well, but service has declined considerably over the years. My car has been damaged by them on three separate occasions whilst in for work. All rectified once I identified it, twice damage was so obvious I didn’t take the car off site, simply shouldn’t have happened and even though it did, they should have sorted without me having to point it out. Communication is appalling. Last visit car was in for a one day job. Returned 6 days (4 working days) later. No proactive comms, had to chase. No explanation as to why a one day job took 4 working days. Complaints procedure does nothing. Shame, as sales team have been great.

   almost 7 months ago

1. Martin Hills ★★★★★

   Friendly helpful service kept informed as to the progress and car returned clean and well presented All round a really good experience, it was in for warranty work and they kept at it till Audi had agreed to what was needed

   almost 9 months ago
2. Rose Penfold ★★★★★

   I attended the above service centre with a water ingress problem. I was attended to by Flávio Coimbra, one of the Service Advisors. My car was kept in for almost a week during which time Flávio kept me informed and updated daily. He was most tenacious in finding and dealing with the leak. He is a credit to the dealership and the Audi brand.

   almost 3 years ago
3. Ian Budgen ★★★★★

   I had great customer service from Jade & the team at Harwoods Portsmouth Audi recently when I had a problem with the electric roof on my Audi TT. Turning up without a booking (as it was raining) then Jade agreed that they would take a look and they went out of their way to help me. I enjoyed the comfort of their waiting area & a coffee while I waited. Great helpful, friendly & professional service. Many Thanks.

   almost 3 years ago

1. Joseph “spitfirejoe” Dale ★★★★★

   I took my Audi to this store, I've had really bad customer service from my finance company, luckily Audi was really organised how they handled everything on their side, the work they did was very professional, the customer service was excellent. A special mention to Ellen who helped me to get my car on the road, even when she was busy with other customers during the time. She always made time for my queries no matter how annoying I was. I will happily use Audi Portsmouth in the future if I need to and hopefully I'd have Ellen to look after my car.

   almost 3 years ago
2. Andrew Whillier ★★★★★

   Fantastic service from my initial booking through to collecting my car. The Audi cam is a nice touch and the final invoice was even cheaper than originally quoted. I would highly recommend.

   almost 3 years ago
3. Chris Warren ★★★★★

   The 5⭐️ customer service starts with the polite and helpful phone calls prior to your visit. When you do drive in, it's into an indoor area where you then hand over the keys and take a seat in the comfortable waiting area. I enjoyed a nice coffee with a Lotus Biscoff biscuit, and was even offered the use of their small private office to join a Teams call.

   almost 3 years ago

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