All too often I have to go looking for a member of staff to serve me. When I do find someone they seem slightly grumpy that they have a customer to serve.
I visited the Sainsbury’s today and had a disappointing experience with two members of staff, both appearing to be of Asian background. When I asked for assistance, they responded in a dismissive and unhelpful manner, which made me feel unwelcome in the store. I’ve always associated Sainsbury’s with good service, so this stood out as unusual and quite disappointing. I’d appreciate it if management could look into the matter and speak with the team involved to ensure customers are treated with more respect in the future.
Utter ridiculous. I bought stuff online with Sainsbury’s. Picked it up in Argos. Need to return stuff website take to any store. Knowing this store is somewhere where I have collected from previously only to be told I can’t drop it there as I did t collect it there. Please ensure you change your website. Staff say it’s is annoying and they have told you but you just don’t listen. What a great employer
How do you expect to successfully run a supermarket when all of your staff are out the back dealing with a delivery and ZERO staff are actually on the shop floor? No staff on till. No staff in the aisles. Walking past half an hour later, again there were ZERO staff on till and people waiting to be served. SHUT THIS SHOP DOWN!
I visited the store on the 3rd of November around noon. I was scanning my items at the serve service check out. I scanned my items, collected my receipt and started to put things in the bag. I moved a few things to the side to get the heaviest first which were at the bottom ( I had quite a few items) .When finished security approached me and said ' you need to pay for the stuff in the basket'. I said I did and have a receipt and was reaching out for it while he looked over me and said ' print receipt for this till' to the person on tills. His behaviour was intimidating. I showed my receipt and offered him to check my bag. I don't think I've even got an epology , just a strange look the whole time. I should never be told to pay for my stuff without being asked to present my proof of payment first, simple as that. I understand it is about doing their job but there is the right way of doing it. The whole experience was unnecessary distressing and could be as simple as being asked for my receipt in the first place.
Reasonable. Helpful and polite staff. Everything is so expensive these days but not their fault
My delivery was lost in track and I have phoned a multiple times to the online team, supposed to come between 11-12 but still received nothing at 4. One of the online team staff said its ready to delivered, the second one said its still in the store and not sure if there will be a slot available the other day. Suggested me to either phone the store directly or contact the online team the second day. I randomly phoneed to the albert road store which I believed a very helpful staff called Aymond answered the call, it took him some times to try to track my order and find the correct store to contact, also suggested new method to solve the problem. Very polite and helpful compared to the staff who I called later. I still like to shop in Sainsbury's but may do the store instead of online shopping now.
I shopped in here today and put thru too many bags on self service. I asked an assistant to help and she shouted at me to press a button but i wanted help with deleting the bag. She would not come over and help me. Another lady did help and i asked to speak to a manager to complain. While i was standing there the assistant was still shouting at me Oh you are still standing there then she was shouting at me. The manager came and apologised. I will never shop in here again
Friend got accused of stealing for putting his phone in his pocket and then follow round store, hostile nature shown. My friend has never stolen in his life, so felt offended and we haven't gone back since.
Sainsbury's Local is located at Bella Mews, 196-204 Albert Rd, Southsea, Portsmouth, Southsea PO4 0JT, UK
You can contact Sainsbury's Local at +44 23 9275 1067
You can find directions to Sainsbury's Local by following this map link