Vets4Pets - Banbury Veterinary Care in Banbury

Reviews

1. Tony Sanderson ★★☆☆☆

   The vets are friendly and know what they are doing but which out for the pricing, I have the complete care package and that gets me 2 free consultations, on of the I used as my dog had a nasty cyst on her back, th vet look at her and said she just needed to squeeze it she took her in the back for around 2 minutes and changed me £40 she did no mention that that would not be included in the consultation I had paid for, I would have donut myself if I'd known. Then we wanted some medication to keep her calm in the car for long journeys, they wanted £40 for the tables online they cost me £2.50 that is a mark up of 1500%. I would recommend not getting the meds from them, they do change £28 just for the prescription and she didn't even see the dog.

   almost 9 months ago
2. JL Vetner ★☆☆☆☆

   I called on a Saturday afternoon to politely and hopefully enquire if there were any appointment slots available; after discovering my dog had an ear wound. Because it is the weekend many clinics are closed. I (logically and reasonably) asked if my pets records were available given that I am registered at a nearby Vets For Pets, and pay for the Complete Care Plan for two dogs. Vets for Pets uses a centralised website and app for members, and as such thought it was worthy of understanding the application of this. The employee explained that the Vet for Pets clinics have no relation to each other. I appreciate the clarification, and I also believe that making genuine enquiries such as this should be basic customer care and received by staff as non-controversial. Unfortunately the engagement from the employee who answered the phone was abrupt, dismissive and the tone impressively lacking any empathy or respect. She spoke to me as though I'd asked something deeply ridiculous and insane, rather than what could be considered a basic question from a paying customer; and then offered no alternative suggestions for care or support for my injured pet. Dismissive and hostile. I am always puzzled when critical customer touchpoint roles are filled by people who lack basic human engagement skills. A great opportunity presents itself for training and development for this staff member; hoping she gets the support she needs. Animal lovers are some of the best humans I've met; anyone who works in a vet clinic and expresses zero interest in discussing an animal in distress is not a good match.

   almost 10 months ago
3. Christian Finn ★☆☆☆☆

   We took our dog to Vets 4 Pets on September 5th 2025. She was suffering weakness and pain in her hind legs. Our dog was given an injection of a drug called LIBRELA. Only 12 days later, we had to have our dog put to sleep as she was no longer able to stand or walk. On their own website, the manufacturers of the drug state that the vet should "always provide and review the Client Information Sheet with the dog owner prior to each injection of LIBRELA. Advise owners of the adverse reactions that may occur following the administration of LIBRELA including balance problems, trouble walking, weakness, trouble standing..." These are all the adverse reactions that my dog suffered, and the vet at Vets 4 Pets mentioned NONE OF THEM. NOT A SINGLE ONE. We were not provided with a client information sheet to review. There was no mention of any potential side effects before the drug was administered. I would urge anyone thinking about taking their pet to Vets 4 Pets to seriously reconsider their decision. And if you are offered LIBRELA by any vet, please make sure that you've been informed about the potential side effects before giving your consent.

   1 year ago

1. . Chase ★☆☆☆☆

   The worst vet service we have ever had. We took our dog in January for a rabies vaccination. We book a ferry in Sept. We it got close to the date so we made sure we had the pet passport ready only to discover the put the wrong year. They put 2024 instead of 2025. I took the passport back and said they put the wrong year for the rabies vaccine. Vet that did the vaccine was on vacation so they just crossed off the year and put 2025 and put initials near. I asked if it needs a stamp or anything they reply no. So next day we go to the ferry and they refuse us because of the year change and accuse me of changing the year saying a vet would not have done this. They said they would have given a new paper with correct information. Then to find out they have the wrong vaccination. For the prices they charge you would think they would actually listen to the customer wants and not just do whatever they want. So after losing 800 quid on the ferry the next day we demanded for a rabies vaccination in which we should have already had. The receptionist first refused to help. But the vet that was there actually helped. But of course charged us again for the vaccine we wanted in January. I am not sure who is running the VETS for Pets in Banbury but they clearly do not listen to the customer or even care about return business. Simply appalling service.

   1 year ago
2. Tin Beef ★☆☆☆☆

   Scam… didn’t even know the right dates for a vaccination. And charged us for one appointment to tell me my cat is fine and there is no need to worry to have to go to another appointment and pay for it for them to tell me she’s not fine and then had to pay for medication. Obviously no care for animals in there, and had to pay twice for something that could have been sorted weeks ago. Would not reccomend

   1 year ago
3. Lms ★☆☆☆☆

   The female receptionist that works here is so rude whenever I go in or call regarding a query. Speaks very condescending and patronisingly. She Has previously given me all the wrong info, speaks to me like she knows it all but then gets it all wrong and acts like it’s everyone else’s fault. I appreciate that everyone has ‘bad days’ but it almost feels like there’s a note on the system to tell them to fob me off if I ever call. Makes a massive difference to the service when you’re greeted and treated nicely.

   almost 3 years ago

1. charlotte W ★★★★★

   Vet was knowledgeable, took time to thoroughly check my dogs and helpful with a referral. The admin staff were extra helpful too as I had dropped my vaccine cards. Really happy. Many thanks to everyone

   almost 3 years ago
2. Chloe Giles ★★★★★

   Our dog Daisy was really really poorly, and your vet Laurie Hall was absolutely amazing knew exactly what was wrong and then knew straight away how to treat her and managed to bring her back from the brink of death. We owe everything to him for saving our family dog he is truly a credit to your team.

   almost 3 years ago
3. Dangermouse ★★★★★

   Friendly staff, relaxed atmosphere...inside a pet shop so you can grab almost anything for whatever furry friends you own. Was only giving a neighbour a lift to take her dog for a post op check up but still the staff were friendly

   almost 3 years ago

1. gary saffin ★★★★★

   All the staff I met were excellent ! The care and obvious commitment to my pets well being and to explaining my pets care was outstanding .

   almost 3 years ago

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