Amazing Vets, Nurses and Reception staff. Always very caring and thorough. They look after my old fella so well, really happy with them
Wouldn't trust them with my pet ant. Reception staff a very friendly but one partiuclar vet is miserable. My dog would have died if left in their care any longer. All they kept doing was feeding her painkillers , I had to demand for her to be referred to a hospital. Lucky I did as if left untreated any longer she would have died.
Vets4Pets Dunstable Review I had been advised by several people not to register with Vets4Pets, but while shopping at Pets at Home, the staff were so helpful and friendly that they convinced me to sign up with the in store vet despite it being further away for us. When we registered our first rescue cat, we paid an upfront fee and submitted an insurance claim. However, Vets4Pets refused to provide the necessary information to our insurer out of retaliation as explained below; On 9th June 2025, I booked an appointment for a kitten I was adopting, who had a severe flea infestation. The receptionist assured me that the nurse would physically remove the fleas and provide treatment before we took the kitten home. We paid upfront and rearranged our schedules to prioritise the appointment. Upon arrival, we waited approximately 30 minutes past our appointment time, far from ideal for a suffering kitten. When we finally saw the vet, she gave conflicting advice: - First, she claimed the kitten was too young for treatment. - Then, she said the nurse could bathe the kitten, but it was "too late in the day," so we’d have to return the next day. - Finally, she admitted she had run out of the appropriate treatment and told us to buy it ourselves. She did not examine the kitten and kept leaving the room to seek advice. We explained our concerns that our other cat has alopecia, and we have carpets so a flea manisfestation would harm our older cat but she dismissed us. When we asked about bringing the kitten back the next day (as she had initially suggested), she backtracked, saying the nurse wouldn’t be able to help. She then offered a refund, which we accepted, but we left extremely disappointed. Thankfully, the Pets at Home staff stepped in, advising us on flea treatment and recommending a gentle kitten shampoo. A week later, we called to book the kitten’s vaccination, only to be told that both our cats’ accounts had been closed by manager Claire Taylor due to the "incident." Days later, we discovered Vets4Pets had also refused to complete our insurance claim form for our older cat, despite it being sent weeks before the "incident." I was shocked by their poor customer service and the financial impact of their actions. The fact that they didn't have the courage or decency to inform us that they were closing our accounts is utter shameful. Filing a complaint was needlessly difficult, their website provides no email or phone number for head office, only: 1. Complaining to the local manager (pointless, as the manager was the issue). 2. Sending a letter to their head office (inconvenient and costly). I sent a 4 page complaint via signed for Royal Mail and am still awaiting a response. My Legal Claims: 1. Provide information for my other pet for the insurer to prevent financial loss, which was requested weeks before the "incident". 2. Ensure no false or inaccurate records of the "incident" are stored, as this would breach of UK GDPR (Article 5). I’ve provided timestamps for call recordings and CCTV to verify accuracy. 3. Supply all medical records for both pets, as I am legally entitled under the Data Protection Act 2018 (Right of Access, Article 15 GDPR). These requests are reasonable. I will never use Vets4Pets again. Their lack of basic training, poor management, and disregard for legal obligations are unacceptable. I will update this review with any further developments.
Vets4Pets were kind and empathetic when my gerbil (3+ years) was still uncomfortable and showed no sign of improvement after a course of antibiotics. It’s never an easy decision but I was assured she would be pain-free, during the process, of being put to sleep.
I generally don't have any problems at this vet, reception staff friendly, I get appointments pretty much when needed but this particular vet I had was not great at all. We went into his room and he stood back with his arms folded across his chest asking why are we here. Now considering I booked an appointment for my cat's yearly booster he should have known. My cat was pretty poorly at the last visit and he did not ask about his history, how is he doing considering the money I paid for treatment recommended by the vet (not this vet a previous on that was really helpful). I had to ask for him to be weighed and how is he overall and his response was oh he looks healthy hmmmm great reassurance (not). My next visit I will request not to see him. But from the recommendation of the previous vet my cat is health, happy and has put on weight.
My pet olliie had been quite distressed. The vet explained it was his annal glands which the vet sorted very quickly alleviating Ollies pain and discomfort. I am always very pleased with the vet care received.
From start to finish the friendliness and helpfulness of every member of the team I interacted with was just fantastic. The reception staff knew what needed to happen when I arrived and had everything ready for me so completion of registering my pet was easy and straight forward. The vet we saw was very informative and listened to us and explained everything to us and gave us explanation as to why certain things would have to wait until our next visit. My pets health was the most important and I felt at ease. It's reassuring to know that I would not have any care concerns or any concerns leaving my pet in their care is such a relief. Absolutely brilliant team well done! X
On this visit, I felt the doctor had a genuine interest in my pet and the concerns I had. Very knowledgeable and explained options clearly. Clean environment and friendly service.
The staff and vet were very kind and supportive when I had my cat put to sleep. A very sad and difficult decision for me to take. I received a lovely card from them. Thanks so much to everyone at Vets4Pets in dunstable.
Dominic and the team have always taken great care of my Staffordshire bull terrier form his first emergency visit 11 years ago to routine visits and continue to care for him in his twilight years.
Vets4Pets Dunstable is located at Inside Pets at Home, White Lion Retail Park, Dunstable LU5 4RF, UK
You can contact Vets4Pets Dunstable at +44 1582 691504
You can find directions to Vets4Pets Dunstable by following this map link