We used Arden & Way on the sale of our property and Flo was exceptional in keeping us up to date and chasing throughout the chain. We would definitely choose Flo at Arden & Way if we move again, she puts 110% into her job!!
Had a very pleasant viewing, unfortunately turns out they had lied at the viewing, created a misleading advert stating "allocated parking", which they then retroactively changed when questioned without letting me know. I was a significant way through the purchasing process so make sure you check every detail as they seem to be unable to do it themselves!
We chose Arden and Way to manage the rental on our property recently and it was the best decision we could have made. Flo is amazing and very informative, she answered all our questions so quickly and efficiently. The whole process went so smoothly. I couldn’t recommend the team enough!
I have been renting through Arden & Way since 2017 and have nothing but a great experience with them. A great team who get works done quickly when required. Always treated with respect on the phone or when visiting the shop. Annual contract negotiations are easy and work out fine for both parties, thank you Jessica.
Big thank you to Jess and Flo for all their help with our house purchase. They were always really easy to speak to, quick to pick up the phone, and happy to chat things through. They went above and beyond chasing down all parts of the chain and were really proactive in getting on the phone to the right people to get answers quickly. They were also brilliant at keeping everyone in the loop and making sure all sides were aligned. I honestly don’t think we’d have managed to move without the hard work and effort they put in. What stood out most was how much they genuinely cared. They understood the frustration of the process and kept everyone on track, and prevented the chain from collapsing. Thank you so much for making our move possible!
Arden & Way are just an outstanding letting agent, nothing is too much trouble even as a tenant, Flo is so kind and goes above and beyond time and time again. I really cant thank the team enough for all the help they have given us over the last year and a half.
Recently rented property through Arden & Way and so far it’s all been good. Paperwork was sorted in advance, minor repairs carried out promptly. Jess meet and greet us on key collection day and was very friendly and made us feel welcome in our new house. Well done, would recommend
We have contacted the agency last week to book an online viewing, they have arranged and confirmed. We received confirmation text in advance and on the day. Unfortunately, at the time of the appointment no one called, we waited about 15 minutes and called - were told that they will do it right away (without apologies for the delay but never mind). An hour after this call we still had nothing and we called again, this time were told that they are taking the video and will send it straight away on WhatsApp. Another hour later still nothing, no call to explain whats happening, no heads up on how long we need to wait, not even saying whether we should even bother waiting. We called again - same story. And 3 hours later on the same day we called once again and no clarify whatsoever. Extremely unreliable, not accurate, non-apologetic bad customer service. If you are moving to Portsmouth from another city just don't bother contacting it will be a waste of your time unless you like to be messed around!
Even though Jessica is a friend of mine she rented my property out a year ago when I moved to London, she found me tenants who have been perfect! They have just moved out today as moving abroad, a check out was done and cleaners arrived the same day to complete a deep clean. She has again successfully rented my property and the new tenants move in next week. This was all done with me being in London with no stress and at no extra cost. I can't thank or recommend Jessica and the team at Arden & Way enough!
I have two properties with Arden & Way and have always found the team to be highly professional and efficient. Rents are collected promptly and any problems reported and dealt with immediately. Jess, Lucky and Kieran are always welcoming and friendly whenever I go into the office. They care about giving good customer service and I have no hesitation in recommending the company to any potential tenants or landlords. You will be well looked after.
Arden & Way is located at 120 Elm Grove, Hayling Island PO11 9EH, UK
You can contact Arden & Way at +44 23 9246 0899
You can find directions to Arden & Way by following this map link