📍 Lakeside Parkway, Scunthorpe DN16 3UA
📍 Address: Lakeside Parkway, Scunthorpe DN16 3UA, United Kingdom
📞 Phone: +44 1724 407950
🌐 Website: vets4pets.com
I took my poorly cat to my local Vets for Pets. They were very helpful. The vet checked him over then explained what she thought was happening, she gave me 3 options going forward, she said he was my cat for 13 years and I knew what was best for him. She was right. Thank you so much.
They looked after our Basil. The prices were a bit shocking but he's all better. Everyone's friendly and caring
Our story is too long to write here but cliff notes version. We initially had a brilliant experience here after moving to the area. However after approx a yea we had a terrible experience from the moment a new vet opened the door to her consultant room. The appointment was traumatic not just for us but for our dog. We came out and straight away asked for the complaint procedure the receptionist was lovely and helped. We began the complaints procedure which was not a fair and honest procedure. Firstly for the centre manager to handle the complaint she was not impartial in the slightest because 'the vet currently looked after her animals and she'd never had any of the problems we experienced'. I doubt the vet is going to provide a bad service to the manager of the clinic. Because of the lack of an impartial reviewer we escalated this. And whilst Vets for Pets clearly have a defined policy for complaints they continued to not comply. With many of the timeframes they set veig ignored and us having to chase for responses. This vets only wants to handle small animals like cats and rabbits and tiny dogs. If you have a decent size dog this is not the vet for you. We've since moved elsewhere and the experience is night and day different. Whilst disappointed in the vet/appointment it was far worse to learn that a complaints policy that you thought would be impartial, fair and transparent was anything but.
Ladies on reception were very welcoming and informative, knew pets name before we even booked in and gave our cat a warm welcome. Got seen early Vet very polite and friendly with our cat.
my rabbit had complications during surgery no fault of the vets and they were really kind and supportive they brought him round and were very good to him and very concerned about him afterwards the after care was excellent and the vets nurses and reception staff were so kind and knowledgeable really lovely practice thankyou
Friendly and helpful from telephone to final visit. I was not however aware of the price of the drops for kricket it was a bit of a surprise. Otherwise everything was great
Really not happy, they choose profit over the heath and wellbeing of pets, my dog needs a Cyntopoint injection every 4 week, the price has doubled to over £150, so I found some online for £75 but I need a prescription and they refuse to give me prescription so my dog is now suffering as I cannot afford £150 evey 4 weeks, to the point where I am considering putting him down
From start to finish staff were friendly and helpful, vet was extremely good with my puppy and considerate to my daughter and myself during our visit. Overall for a first time visit to your vets at Scunthorpe I was very happy.
Registration and booking of the appointment was speedy and professional. Great communication skills. We were greeted in a friendly manner by the reception staff and they engaged us in a conversation. Very friendly and approachable. The vet was fantastic, very chatty and professional. Would highly recommend.
The time taken to make sure I understood everything and reassurance given. How beautifully the nurse responded to my dog, so she happily went off with the nurse. I really appreciate never feeling rushed, which is really excellent when surgery is involved and a bit of anxiety felt by me. Also the follow up phone calls really appreciated too. Makes me feel reassured that the team are still involved and interested in my dogs welfare
Vets4Pets - Scunthorpe is located at Lakeside Parkway, Scunthorpe DN16 3UA, United Kingdom
You can contact Vets4Pets - Scunthorpe at +44 1724 407950
You can find directions to Vets4Pets - Scunthorpe by following this map link
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