The Jungle Store in Buxton

Reviews

1. robert hardy ★☆☆☆☆

   Overall a pretty bad experience with the company, took about 4 weeks to deliver because they apparently only deliver to specific areas every 4 weeks, (weird). They gave me a 9 am delivery slot thinking I don’t work or something, I called and said I wouldn’t be available, every employee I have spoken too after that made it pretty well known that I missed the delivery, when I told the company that I would not be available at that time so no attempt of delivery was made. They made no attempt to update me, I had to make contact each time. To then I was told oh your the guy who missed the delivery. The build quality of the tank is pretty poor to be honest, the amount of silicone used could probably stick me to the wall, also it’s not lined up properly, If I run my finger down from the left side to the right there is a couple mil difference on each side. Customer service : 1 Star Quality of product : 1 Star Customer experience: 1 Star Will look at requesting a refund on Monday morning.

   1 year ago
2. leah white ★☆☆☆☆

   AVOID THIS COMPANY - COMPLETE NIGHTMARE WITH VERY RUDE WOMAN - LISA Don't even know where to start... I ordered a Fibreglass Pond through Ebay, paid extra to have the inside blue, I was contacted a couple of days later to say they didn't have that one available and did I mind having the black interior. It wasn't a big issue so I agreed, although they didn't offer me any refund for the extra I paid... no biggie so I left it. The pond arrived, but what they don't tell you on there advertisements is you have to wait an extra 10 days to fill for the sealant to cure... on the tenth day I filled it and within a few hours the viewing window cracked and all the water started to spurt out everywhere. I had to quickly put all my expensive fish in the other pond. I contacted Lisa from jungle pets but she was away so I had to wait till she got back. She agreed to send me a replacement. This time I received the pond I originally ordered, with the blue interior. I again waited the 10 days but this time time as I started to fill it I could hear it cracking and making noises, so I stopped filling and inspected the pond and there was a small hairline crack on the back where the support bar is, so I left it for a while. I went back a couple of hours later and the crack had doubled in size. By this point I had had enough. I tried to contact Lisa but she wouldn't answer my calls. So I put a complaint in with eBay and opened a case. Lisa tried to offer another replacement, told me she knew what the problem was and was an easy fix. I told her no I just wanted a refund. This is where she started to turn nasty and blocked my number! At no point was I rude or nasty, infact I was quite polite about it. However she made life as difficult as possible for me, kept telling ebay it would be collected, so they would stop the refund. Then not collect it then I had to start the process with eBay again. This went on a few weeks. She also told eBay that it was me that done the damage by dropping it! When the pond eventually was collected she again tried to tell them it was not returned in the same condition it was sent. One last effort to not return my money! She was an absolute nightmare! EBay saw through this and refunded me the money. I would hate to think what would of happened if I bought directly from them! I would never of got my money back. The pond was also very amateurish, not made well and just looked messy! Not worth the money or the stress! Find a professional company who know what their doing!

   almost 2 years ago
3. Jane (Angel) ★★★★★

   I love this shop, and i made a new doggy friend called Max today, I saw some fantastic koi carps outside but unfortunately I no longer have a pond. These are my new Plecos. I've never had a girl before so can wait for her long fins to come in.

   almost 3 years ago

1. MuddyFox07 ★★★★★

   Excellent service we were in the market for a rabbit and she helped us pick one out with excellent information but the best part was the honest personality when selling us it

   almost 3 years ago
2. Sunian 2021 ★★★☆☆

   I went to the Jungle to look at their shop made Gerbil tanks. I saw they had really bad reviews online but I was willing to give them a chance. So I made the long journey there and went inside and.... The glass panels don't sit flush, there's excess silicone and the lid on one or two didn't sit flush. Keep in mind these tanks cost hundreds... Not only that but I was the only customer within the shop and I spent a good 10 - 15 minutes milling about looking at these expensive tanks yet no one came to me to ask if I needed any sort of assistance. I decided I wasn't satisfied with the tanks so I went home. Jumped on Amazon and ordered a 200 Litre Aquarium and some Rodent Mesh....I'll just do it myself at this point..

   almost 3 years ago
3. Ray Ward ★★★★★

   Had a 100 gallon tank, 5x2x2 delivered, driver helped me with the tank no problems. Aquarium seems really well made with great cover glasses. Set it up now and everything looks great. Would buy again

   almost 3 years ago

1. Eva London ★☆☆☆☆

   AVOID !! Silicon used too much and carelessly. In straight lines: waves, bulges, streaks. The aquarium cannot be used. It was delivered before the silicone was fully dry. What the manufacturer himself confirms. Not professionally made, very amateurish. Defects cannot be removed at home. The product was made below any aesthetic standards. I was not able to check the quality at the time of delivery as the driver left this aquarium at my front door, asked me to sign that I have received the order, and went away as he was rush. The quality and service is very low.

   almost 5 years ago
2. Matt Heywood ★★★★★

   Always helpful, a great range of exotic pets, a lot more fish available now, the improvements have made it so much better. My kids love it when we have to go up for anything regarding our fish. Keep up the good work.

   more 8 years ago

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