Andrew Carter Jewellers Jewelry Store in Sandbach

Reviews

1. Wendy Johnson ★★★★★

   I popped in to Andrew Carter Jewellers today, with a silver Pandora bracelet that my son bought for me when he first started earning. It's not an expensive item, but just something that is very special to me. I recently caught it and damaged the clasp, so it wouldn't close. I expected to be told that it might not be repairable, but thought it was worth asking. After a short wait, it was given back to me with a fully functional clasp. I immediately put it back on my wrist, absolutely delighted with the repair. When I asked how much I owed, I was told, 'Nothing, Happy Christmas!'. Oh my goodness - thank you so much! What you didn't know is that my son is in the process of moving out, having bought his first house, 125 miles away, and to have his special gift restored, so I can wear it every day means the world to me. I cannot thank you enough. Your kindness made me cry happy tears and means more to me than you could imagine. Thank you so much!

   almost 7 months ago
2. Helen A ★★★★★

   I recently took in my wedding ring and engagement ring to be re-sized and repaired. I had been to several jewellers preveiously, local to me, who were unable to repair my engagement ring or had quoted me a very high price. I cannot fault the service I received from Andrew Carter Jewellers. My rings came back to me appearing in the same condition as when they were first purchased 29 years ago. It is such a thrill to be able to wear them again. Thank you to all the team.

   1 year ago
3. Darryl Docherty ★☆☆☆☆

   Extremely disappointing experience with Carters – poor communication and lack of customer care. I entrusted Carters with my wedding ring to have it resized just before my wedding. Shockingly, only three days after getting married, the stone fell out of the ring. When I returned to the store, I explained the situation. They offered two options: refit the stone for £50, or secure it more thoroughly with additional work for £250. Wanting to avoid further issues, I chose the £250 option and was told the ring would be ready within 2–3 weeks. That seemed reasonable. However, I received no updates whatsoever. After 3.5 weeks of waiting, I called to check on the progress—only to be told by Andrew Carter that no work had been done at all. Even worse, I was informed that the jeweller was about to go on holiday for a month, meaning I’d be waiting an additional 4–5 weeks. This level of communication is unacceptable. A simple update would have gone a long way, especially considering the sentimental and financial value of a wedding ring. To be told this so casually, without any apology or accountability, left me completely disheartened. Unfortunately, I won’t be returning to Carters and would strongly advise they seriously reconsider how they handle customer service moving forward. Perhaps it’s time to read up on some basic customer service skills, because your company’s reputation is going down the pan.

   1 year ago

1. Mags Kinsey ★☆☆☆☆

   I would not recommend Andrew Carters Jewellers. I took my eternity ring to them in February to have a small diamond replaced. Once they had examined my ring they informed me that one of the blue topaz stones was chipped and asked if I'd like it replaced to which I agreed. It took them over 2 months to complete the job and return my ring. I had to constantly hound them for updates and felt 'fobbed off', their customer service is terrible. After only 2 weeks the new blue topaz stone fell out and I returned to Carters to ask what they intended to do, they offered to fix it free of charge which I agreed, that was on 6th May, it is now 6th June and I have not had any update as to when my ring will be ready for collection. I will never use Carters again. Very poor service!

   1 year ago
2. Doline Gadd ★★★★★

   Very helpful, efficient staff, who know their jewelry. I had a family ring made larger. The quote was exactly the price I paid which was very reasonable. A delightful shop!

   almost 3 years ago
3. BusterAlfieCharlie ★★★★★

   Really please to collect my ring from Carter's today.It was in for repair.And as always an excellent job.Best ever jewellery shop .I always remember going with my parents to purchase items when the shop was in Crewe..Thank you so much..:)

   almost 4 years ago

1. Matt Needham ★☆☆☆☆

   Went into the shop and was interested in two rings, was told they would be set aside whilst being valued by the manager. Got a call the next day with a price, agreed they would be set aside again to pick them up the next week. When I got there, I was told there was a mix up and they had never been for sale. Shocking service

   almost 4 years ago
2. Andrew Taylor ★★★★★

   Visited today to enquire about getting a watch strap adjusted for my mother in law who had received it as a gift for her 91st birthday yesterday . The gentleman (think he was the proprietor) was lovely, helpful and kind and was able to adjust the strap then and there. Very pleased, great service.

   almost 5 years ago
3. Matthew Hargreaves ★★★★★

   Hi there, just had a watch bracelet repaired by Andrew Carter. As good as new for less than a third the money an alternative Jeweller quoted. Warm friendly helpful staff. Definitely worth another visit. Thanks.

   more 6 years ago

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