Halfords - Keighley
“It took 38 mins to turn a bad experience into a great one. I bought a front and rear dashcam and got Halfords to fit it. However i was not happy on my return to the vehicle to find rain water down the inside of the drivers door and the rear passenger seat. Both the cameras were badly aligned and there appeared to be excess cable showing. When i returned home i contacted Halfords customer services. A couple of days later i recieved a call from the manager, who apologised profusely. He asked if i would revisit so he could sort it out. What a difference one person can make between a bad and great experience. The original fitter seemed to have no time for me, would not explain the system or show me the work.I now understand why! The manager Tom, who refitted the cameras, fully explained their opperation and whose incitefull knowlage made me more confident about its usage as well as the capabilities of the system is an asset to your company. Well done.”