The William Webb Ellis - JD Wetherspoon
“Franklyn is the BEST! From the moment we arrived he was so lovely, kind, and genuinely made our whole experience amazing. He went above and beyond for us, and when a man started bothering us, Franklyn handled it in the kindest, quickest and most professional way possible. We were super impressed by how calm and caring he was, and it honestly made us feel so safe and looked after. People like Franklyn are rare – he truly made the difference and turned our night into something special. Couldn’t recommend him more! Coming back thanks all to him. If anyone deserves recognition — and a pay rise — it’s Franklyn. He is truly an asset to the team and a shining example of what outstanding customer service looks like. Thank you, Franklyn, for making our night unforgettable!”