Post office in Richmond

“Early morning last collection on Saturday. Mon-Fri 09.00, Sat 07.00.”

“I had an issue with insufficient address details on my parcel which unfortunately resulted in “return to sender” stated on my tracking information. I called Royal Mail customer service line and was given advice to attend the sorting office (even though closed to the public until the morning) with the hope of stopping the despatch back to its origin, which was looking likely later on today. With panic, I headed down there to be greeted by a polite and calm gentleman called Raphael. I then was put in touch with Jason who was so helpful, knowledgeable and accommodating in finding my parcel, with the help of Mandy who was also glad to be of assistance, who pulled away from her other work duty at the time. All of them having a smile and cheerful disposition throughout, making me feel I wasn’t a nuisance. My parcel was found, my ID given and I was a very happy and satisfied customer. What wonderful staff at Richmond sorting office. I honestly didn’t hold much hope before arriving, but thankfully was met by such welcoming and helpful people. Thank you so much!….and to the member of staff that pointed me in the right direction to park, but didn’t get his name unfortunately.”