9 results found
“The food is amazing, and the staff are awesome and welcoming. Very much my happy place!”
“Nothing but positive experiences with Bean Machines over the last few years. I manage two coffee shops on opposite ends of London and bean machines have always been fast, efficient and well priced. We had one of our coffee machines recently serviced by Luke, who was great, providing a thorough service along with a replacement pump which id been meaning to do for a while. Very friendly with great customer service! Highly recommend.”
“I visited Costa Gatley Sunday afternoon — a clean, well-maintained store with a cosy atmosphere and a good selection of food options. However, what stood out during my visit was an interaction at the till that left me quite surprised, and not in a good way. When I ordered a medium hot drink, the young girl serving me actively discouraged the choice. She suggested I go for a smaller size, saying: “There’s not much difference in size — go for the small and save some pennies.” As someone who has run a business for over a decade, I found this quite concerning. In most places, staff are trained to upsell — encouraging customers to consider larger sizes or additional items, which is standard practice in retail and hospitality. Her approach, while possibly well-intentioned, directly goes against basic principles of sales and revenue generation. Encouraging customers to spend less, especially unprompted, may seem kind, but it’s ultimately damaging to the business. In my view, this isn’t just unprofessional — it’s a risk to the long-term health of the store. Costa may want to consider reviewing training procedures to ensure staff understand the balance between customer service and commercial awareness. Thank you”
“Great place to catch up over a coffee and cake staff very friendly and accommodating tables cleared constantly and area always kept wiped down. The toilets were also equally as clean and tidy.”
“The girls at the village Starbucks are a real credit to the company what should have been a quick order of coffee turned into a pleasant transaction you rarely get today. it really brightened my day. Keep up the great service girls. If I unfortunately find myself back in Cheadle hopefully Claire Chloe and Millie will still be there ❤️”
“Lovely little café with a proper cosy feel. Great coffee, simple honest food, and genuinely friendly service.”
“I popped into one Thirty this Morning for a G.F. Breakfast. Unfortunately no G.F. Sausages. But I recieved plenty of Bacon to compensate. Lovely young Lady served me, very accommodating. Next Time I'll go for the "Big Breakfast" as G.F. bread are Tiny Slices. I checked out the "Breakfast box" in the Reviews it Looked BAZZIN. Overall a Very Pleasant experience ☺ The Young lady even worked out my Bill so it came back Cheaper. Bargain.”
“Very modern looking Starbucks with high ceilings and lots of light. It would be nice to see a bit more colour, but does provide a nice calming environment. The staff were welcoming and friendly, and although they were rushed, still took the time to apologies for the delay and made sure my order was OK. My drink was delicious as always.”