Food is always hit and miss and last few times I’ve entered the store it’s been freezing like a freezer. Wouldn’t advise anyone to eat in. Employees are very rude as they seem to think they are doing the the customers a favour when we used to spend a fortune in there
Messed the whole order up. I asked for one peri fries and one plain. The lady gave me 2 peri peri. I paid for 5 garlic mayo and didn’t even get that.I am very disappointed in this Pepes branch, I won’t be coming back ever again. Some of the staff in there today can’t even speak properly. I asked the lady twice if she had put the right order in the bag and she said yes everything is in there. The chicken was so dry. Absolutely vile.
I ordered some food at around 5 on Monday, and requested the chicken not to be burnt as it usually is and also asked for the delivery to not take too long because usually my wait time is nearly 2 hours. My order immediately got cancelled so when I called, some guy who sounded like he was in his 20s started speaking rudely on behalf of the delivery driver notes? So I asked “are you the delivery driver?” And he said “no I work at the restaurant” if the delivery driver has an issue he can just call me no problem there is no reason for ‘you’ to cancel my order. then he changed the topic to the order notes saying how “thats not his problem” etc. so I asked why he is being rude and he kept refusing. Terrible attitude and customer service with 0 accountability and no manners. Speaking kindly is not going hurt you and for the sake of everyone else I hope the owner deals with you
Absolutely disgusting place, I will never order from here again, the worst Pepe’s in Birmingham! The staff have no etiquette, barking down the phone when they do decide to answer, absolute disgrace. Management really need to step up, this has been a trend with the type of fools they employ. Allowing staff to ruin your business name and reputation, bringing the whole franchise into disrepute.
I ordered on phone at 19:24 and they said I’ll get my food b/w 45-60 mins but I got the food at 21:21 that’s an hour late. I, also asked for cutlery, ranch sauce, chilli sauce and extra tissues but never got these things, however, they charges for everything. The food was cold and when we called the restaurant they said don’t call us again. Very disappointed with this franchise and never recommend anyone to order online or on phone from this franchise. Note - no cutlery, no sauces, late delivery, the staff said not to call back again.
I'll be blunt it not for me food was raw miserable staff
Pepe's is located at 354 Bradford Rd, Birmingham B36 9AD, UK
You can contact Pepe's at +44 121 748 6572
You can find directions to Pepe's by following this map link