Ordered for the first time as new to the area, was a black hair in the chow mein. Couldn't eat it. Not impressed.
## A Disappointing Encounter with Mandarin House: A Balanced Review In the realm of culinary experiences, consistency and quality are paramount. My recent encounter with Mandarin House presents a somewhat paradoxical case, marked by an impressively swift delivery service overshadowed by significant shortcomings in order accuracy and food quality. This review aims to provide a balanced assessment, highlighting both the positive and negative aspects of my experience. Upon placing my order at 5:00 PM, I was pleasantly surprised to receive it by 5:30 PM. Such promptness is commendable, especially in today's fast-paced world where time is a valuable commodity. This efficiency suggests a well-organized delivery system and a commitment to customer satisfaction, at least in terms of speed. It sets a positive initial impression and raises expectations accordingly. However, this initial optimism was quickly tempered by the realities of the delivered meal. Regrettably, my order was inaccurate. Such errors, while seemingly minor, can significantly detract from the dining experience, particularly when specific cravings or dietary requirements are involved. The frustration of receiving an incorrect order is compounded by the inconvenience of having to rectify the situation, often involving further delays and potential miscommunications. Beyond the order inaccuracy, the quality of the food itself left much to be desired. The chicken, a staple in many Mandarin-inspired dishes, was disconcertingly greasy. Excessive grease not only diminishes the flavor profile but also raises concerns about the preparation methods and the overall healthfulness of the dish. A properly prepared chicken dish should be succulent and flavorful without being excessively oily. Furthermore, the accompanying sauce was, to put it bluntly, hideous. Sauce plays a crucial role in complementing and enhancing the flavors of the main ingredients. In this instance, the sauce served as a detriment, overpowering any redeeming qualities the dish might have possessed. The unpleasant taste and texture rendered the entire meal significantly less enjoyable, leaving a lingering negative impression. In conclusion, while Mandarin House deserves recognition for its remarkably quick delivery service, the issues with order accuracy and food quality cannot be overlooked. The combination of an incorrect order, greasy chicken, and an unpalatable sauce resulted in a disappointing dining experience. While the prompt delivery is a definite advantage, the restaurant must address the deficiencies in its food preparation and order fulfillment processes to ensure customer satisfaction consistently. A rating of three out of five stars reflects the dichotomy of this experience: commendable speed offset by regrettable quality. Future patrons should perhaps exercise caution and carefully review their orders upon arrival, tempering their expectations accordingly. Improved attention to detail in the kitchen and a focus on quality ingredients are crucial for Mandarin House to elevate its standing and deliver a truly satisfying culinary experience. The potential is there, but significant improvements are needed.
I can't rate mandarin house highly enough. Always pleasant when you phone to order. The food is second to none . It normally arrives within half an hour of ordering and all delivery drivers are always very polite.
We have just had the best Chinese food we've eaten for a long time. It was good quality, tasty and very generous portions. It arrived on time and was piping hot and delivered by a very pleasant young lady. We will definitely be ordering again.
This was the first time we ordered from here, and we were not disappointed. The food was fantastic, and arrived in the timeframe stated when we placed the order. They even threw in some prawn crackers and fortune cookies which was a nice touch. The Red Thai curry with beef was especially tasty, and I would definitely recommend. We’ll definitely be back. The only down side was the member of staff who took our order over the phone was quite blunt and a little bit rude. They answered quite aggressively, were not very polite, and put the phone down on me whilst I was talking. To be honest, I almost called back to cancel, but I’m glad I didn’t in the end. This was a shame, as the member of staff who delivered the food was really lovely and friendly! Overall, very nice food and definitely worth a try.
Absolutely disgusting, to start with they messed my order up, when I complained they kept cutting me off,and wanted me to pay extra for something they missed off my order,the chef's stand in a grubby garden ,smoking In the cookware and don't wash there hands when going back into the kitchen, I will be passing on my findings to the local environment health
Beautiful here always enjoy there food
Best prices compared to near by places on Just Eat, and the food is incredibly tasty.
Our local Chinese, its nice food, reasonably priced. They don't do card payments yet or Internet orders so can't go above 3 stars, but we like it.
We have tried so many different Chinese’s over the past few years and this has been by far the worst one! I have never had food as awfully bland as this and the service response was atrocious! We ordered £46 worth of food for 4 people and majority of it has gone in the bin, despite still being starving! The first lady on the phone when ordering was pleasant and the food was delivered within an hour. On arrival, we opened our salt and pepper box and were appalled on the portion size for £8! Followed by the empty rattling box of anemic ‘crispy shredded beef’ that shocked us how empty it was and what a strange colour it was too. When opening the curry sauce to pour- it was cold and wasn’t even pourable, which looked extremely unappetising. We heated it up to try and make it hotter and runnier but it made no difference. We plated it up and sat down ready to eat the food we’d been looking forward to all day. I have never known a whole meal be so bland! The lumpy solid curry sauce, soggy spring rolls, dry chicken chowmein and even egg fried rice tasted of nothingness and not how a Chinese should do! The only thing that was edible were the wings and ribs. We ended up chucking majority of the £46 worth of food which we were absolutely gutted about! We rang the Chinese to give feedback and the man on the phone asked if we wanted food in return, which we didn’t want after that experience. We then spoke to another man on the phone (either the manager or chef we think) who was extremely rude. He refused to do anything about it or even apologise unless we got the food out of the bin and took it to them that night so he could ‘assess it’. We will definitely not be returning due to extremely tasteless food, small portions and bad customer service!
Mandarin House is located at 5 Main St, Bolsover, Chesterfield S44 6JF, UK
You can contact Mandarin House at +44 1246 825310
You can find directions to Mandarin House by following this map link