German Doner Kebab Restaurant in Preston

Reviews

1. Jack Park ★★★★☆

   When you need something that is quick and hits every flavour note, GDK delivers. I went for the waffle panini which had a crisp, textured exterior that holds the lean, succulent kebab meat perfectly. It is a brilliant twist on the traditional kebab. The potato hash brown bites were the ideal sidekick. Perfectly golden and impressively crunchy, they provided that essential bit of bite to round off the meal. A great quick bite!

   almost 9 months ago
2. Ben Deed ★★★☆☆

   Disappointed. Got a quiet meal here Friday and seemed decent so we came back Saturday. Meat and chip was ok but we ordered spicy chips, jalapenos. The food in the box was barely seasoned let alone spicy. The tiniest bit of cheese and no jalapenos. If your going to charge premium for meat and chips at least get peoples orders right.

   almost 9 months ago
3. Gracie ★☆☆☆☆

   Made an order on JustEat at 3:30, by 7 we still hadn’t received any update on it being picked up and the estimated delivery time was only going up. I work in hospitality, and actually have a lot of experience dealing with JustEat from a Partner POV - which means I know that GDK staff aren’t properly trained on, nor do they care about assisting their delivery customers. JustEat was having an issue with the driver being technically assigned but not showing up, which means after about 3 hours the staff had seen this, and not felt it appropriate to call the partner line that you’re given exactly for these issues! I had the EXACT situation from a restaurant POV not even two weeks ago, so unlike some customers who might just listen to whatever the staff would say to get rid of you - I’m fully aware when someone is lying, whether it’s because they want to keep the sale or because they don’t know and are too lazy to actually attempt to fix the situation. I was initially told it was on ME to contact JustEat - it isn’t, once the order is set to “prepared” on the delivery tablet, all ability on the customers end to cancel is taken away, and there’s no contact number on the customers end either. The fix for this situation (where there’s an assigned driver but not actual person showing) is to call the customer line for the JustEat Partner customer service, and request a new driver. They claim to have done this, but didn’t call back to inform me, and clearly it didn’t work (which means they would need to call JustEat again, I have had to call them multiple times to get this exact situation fixed). I’m now asking if the food has already been prepared - and the girl said yes, but not to worry, since it was in the hot box. Again, I work in hospitality, meaning I’m more than aware that 3 hours of food being in the hotbox, doesn’t mean it’s good for serving, nor does it actually mean it stays hot, with the amount of food we ordered I can guarantee it would’ve been a sloppy, greasy, mess by the time it got to us. But fine. She says JustEat have said it would take a while and asks me to wait. A half an hour later, after no update on the app other than it telling me it would take longer, I call again - and ask to cancel, she says it has to be me who cancels, and that she can’t on her end. Once again, this isn’t possible, and i’m fully aware that it does actually have to be the staff, then it changes to by GDK’s policy she isn’t allowed to. She reiterates that JustEat said it’ll just be a little while longer. I call back again 20 minutes later and ask what they need in writing or what can be said for them to get permission for them to cancel it, now it’s a new member of staff who is continually brushing me off, saying she will call in a “while”, and cancel it. I don’t even think I need to explain how dismissive that is, but I’ll say it anyway. She then says goodbye and hangs up. 20 minutes later, it’s not cancelled, I call again, it’s a man now, who somehow, miraculously, despite GDK’s rules and the apparent need to wait a “while” before calling - he manages to get it cancelled. The staff needs retraining on how to deal with JustEat - the JustEat customer service even for partners isn’t easy to get through, and you have to push them to do anything, but not even an apology for the situation as a whole is ridiculous. Then the attempt to say that food in a hotbox after 3 hours is good to serve, that they can’t cancel, then they can but I’ll have to wait, then they actually can cancel. And all this time any action had to come from my end? Awful

   almost 9 months ago

1. fathima hussain ★★★★★

   Ashel was really helpful and kind, food came really fast and it was fresh & nice.

   almost 10 months ago
2. M Shoaib Awan ★☆☆☆☆

   Today we visited the German Doner Kebab branch in Preston and unfortunately had a very poor experience. When I went to the counter to order, I was told that I had to use the self-service screen instead, which felt unhelpful. When our food arrived, the bread was extremely hard almost like cardboard and the kebab itself was mostly filled with salad, with only a small amount of meat on top. It wasn’t prepared to the standard we expected, and we honestly did not enjoy it.

   almost 10 months ago
3. Reviews ★☆☆☆☆

   I opened the German donner box up and I thought wow, the quality is so good and the food is hot. However, when I was delving into the food, I found a hair within it. If the hair strand was on top of my food then that would be different, but it was inside my food. Attached to the contents of it. Absolutely disgusting and I did not expect this from this place. Clearly they do not adhere to the health and safety measures. I asked for a refund and they didn’t give me a refund. Instead offered a free meal which I just gave to my sibling. You really think I’m going to eat somewhere where the health and safety regulations are not adhered to? I am also sure it was not my hair as this is a long black strand hair.

   almost 3 years ago

1. Ivan Rodriguez (ivanrosa) ★★★★★

   Always great service from the staff and delicious food with great variety. A clean and comfy place to eat. Henriett specifically is also always kind, she definitely makes the place more cozy! Totally recommend it!

   almost 3 years ago
2. Ashley A. ★★★★★

   This place is awesome. Henriett has always been great serving us food. The pink kebab is amazing. I’ll come back for sure to try more of their menu.

   almost 3 years ago
3. Josh Lunt ★★★★★

   Went here today for lunch with my Dad. Great location in the heart of Preston city centre with friendly and professional service and great food (I had the mixed kebab which was lovely). You also got a buzzer so that you know when your meal was ready. Highly recommended! :)

   almost 4 years ago

1. Naeem Khan ★☆☆☆☆

   absolutely horrible service, went with my disabled daughter, when I seated my daughter there were two girls on counter one was packing orders the other was making boxes, the girl packing orders had to tell the other girl to take my order. orders came separately mine first then my daughter's almost 5 minutes later, I asked for a straw to which I was told the straw floats in fizzy drinks, had to tell her I know that!!! its for a disabled child. I won't even say anything about the food I recommend that you dribe down the road to blackburn were the staff excel at welcoming and service

   almost 4 years ago

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