Screwfix Oldham - Royton

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Reviews

1. Rosie ★★★★★

   Super lovely and helpful staff

   almost 4 months ago
2. Say what you see ★★★★★

   Went to buy a pair of rigger boots and tried a size 9 on but couldn't get them off, then 2 of the female staff brought me a chair and wrestled with the boots and finally got the boots off me. Bought the next size up and a big thank you goes to the 2 very helpful ladies.

   1 year ago
3. Graham Cook ★★★★★

   Very good, friendly service from the staff. Unfortunately, I had to return the Leyland trade acrylic Primer undercoat d that I had just bought. When I opened it, the paint was a lot thicker, blancmange like. Linzi was very helpful, opened another tin that was the same. I received a refund. I went to Toolstation and bought the same item, nothing wrong with it. Screwfix might need to check that the current stock is not all the same.

   1 year ago

1. Andy Coughlin ★★★★★

   Lovely warm welcome by Allison on arrival, felt like a vip! Great service with minimum of fuss. Thanks to Bev also. Great place to do business!

   1 year ago
2. Leslie McLawrence ★★★☆☆

   Didn't have either of the items I wanted, but very helpful counter staff. Will call next time I need something.

   almost 3 years ago
3. Donna Wheeler ★★☆☆☆

   This review would of been a 5 had I not had to return the item and be confronted and interrogated by the staff member at the Royton branch. My initial visit to buy some work trousers was trouble free. Excellent friendly service from the young man who served me. However.....the trousers did not fit and I returned them within an hour and half, to exchange them for a different size. This is where the level of service was awful. The older lady with grey hair and glasses basically tried to belittle me in the shop by telling me off because the trousers were not folded exactly the same way as when I collected them and because I had ripped the bag when opening them. The bag was a thin clear plastic bag, not an official bag and ripped very easily. The bag ripped even more when the staff member tried to take off a barcode sticker. After she had tried to tell me off for ripping the bag I pointed out that she was ripping the bag. She snapped "I won't exchange them in a minute!". I told her she will. I'm sure there's nothing in consumer law that states you cannot exchange an item if you rip a plastic bag to open it. These trousers still did not fit. But I returned them to the middleton branch who were extremely helpful. No one shouted at me they quite happily exchanged my item. These trousers purchase at Middleton were in an official site plastic bag, unlike the very thin flimsy bag from Royton. My advice... go to the Middleton Branch. The female server at Oldham has let the rest of the staff and the store down. Such a shame.

   almost 3 years ago

1. kelly kulczycki ★★★★★

   Lovely staff and Manager. So friendly and happy. Thanks Oliver for the service and thanks Alan for the smiles. Keep up the good work

   almost 3 years ago
2. Caroline Unknown ★★★★★

   The chap at the Royton Oldham store was fab!!! I ordered a product and for some reason it picked a store miles away from home( my fault for not checking) the member of staff was amazing, he rang the wrong store got them to transfer to the right store and sorted it all out, even offered me a brew,credit to your company!! Ian was great if only more companies had excellent staff like this !!

   almost 3 years ago

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