New Balance - Castleford

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Reviews

1. green lover ★☆☆☆☆

   Visited there today. Store wasn't busy. I asked a slim all in black girl who was working there for help. But she walked away from me. Then I asked her again about size 13 shoes or trainers. First she said which one. Then said I don't know, I don't think so we have any. And that's it. She didn't try at least look or ask anyone for it. So unprofessional and unhelpful. I visited other shops I many other shops were helpful despite didn't have anything. But at least they look . This was my first time visit there and unfortunately was my last time too.

   almost 2 months ago
2. Rebecca Dixon ★★★★★

   Absolutely brilliant service from Darryl. Very knowledgable about the products and gave me lots of advice. He was very patient and answered all my questions. Not a typical salesman and there was no pressure to make a purchase. Bought a pair of running shoes with his guidance. Thank you!

   almost 3 months ago
3. A T Z ★★★★★

   ⭐️⭐️⭐️⭐️⭐️ I popped into the New Balance outlet not really planning to buy anything, but Daryl completely changed that! His knowledge, advice, and genuine passion for what he does made the whole experience amazing. I left with the perfect pair and officially converted to NB — thanks, Daryl!

   almost 4 months ago

1. John Heald ★★★★★

   Great experience buying a pair of trainers and a 'jogging suit'. Why? Because the staff, in particular Lucy, were very attentive to my requirements resulting in a top level customer service. It was so good to be treated as a valued customer - took me back to when customer service was really valued and offered by most stores!

   almost 7 months ago
2. Sheila Radford ★★★★★

   First visit to this store but absolutely blown away by the service here! Salesperson Darrell was amazing - his knowledge of feet, gait, posture and suitability of training shoes was excellent and I learned lots! He was a true expert and a credit to the store……if you need advice..he’s the go-to! Thanks for all your help and patience yesterday Darrell!

   almost 2 years ago
3. Sam Marriott ★★★★★

   Darryl is amazing he really knows his stuff and is really passionate about his job. Been in twice in 3 weeks bought 3 pairs of trainers with his help. Good luck with your London Marathon Darryl

   almost 3 years ago

1. shamila akhtar ★★★★★

   Darryl was extremely helpful in explaining different types of trainer fittings. His explanation in sizes from UK to American in terms of different types of surfaces foot swelling and socks was second to none. I have bought many trainers but never have I had anyone explain I'm such detail before. Thank you very much Darryl hope to see you soon. Great shop great experience lovely staff definitely coming back.

   almost 3 years ago
2. Michael Howley ★★★★★

   It's not a surprise that this is a very busy little shop. Great range of trainers and clothes. FANTASTIC customer service. Despite the fact that the shop assistant was dealing with a few customers at the same time, I felt like I had amazing service. A chair was brought 'out of the back' as the benches were full. I was given excellent advice and ended up with a real bargain! 100% recommend this amazing shop!

   almost 3 years ago

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