Ordered two Vivien Westwood orb tee shirts on line and they were too big. We took them into our local store thinking we could get an exchange. They said we had to pay £6.99 and return by post. What a disappointment. I bought two more while we were there but to not take returns in store is ridiculous.
Needed some advice on returning some of their products I had ordered online on 13 Nov. Found the staff member unhelpful at best. There is a way to speak to paying customers and the person working here has no clue or a bad attitude. Either way it's not good for business as a few others are finding here.
Very poor customer service! Always visit the store when I am in town. Miles off the standards especially for the brands presented.
I’ve been using Flannels and Frasers for years, the staff in the Chester branch seem to have a chip on their shoulder, rude and need training in hospitality,
This shop is a good example how to show fake needs for kids. I mean fake values. Some stuff is cool, reasonable price tags but the most are extremely expensive. Staff were friendly and helpful throughout. The whole shop was immaculate, clean with a wide range of products. Good location on Chester’s shopping street. Worth a visit. As I said the staff were not judging.
Constantly felt uncomfortable throughout the whole of the store, felt staff staring and following throughout. Just because I’m not head to toe in Gucci and I’m carrying standard shopping backs doesn’t mean I’m going to rob the whole store.
Customer service in this store is horrific! If you want better service go to the Liverpool store as they were extremely helpful! I had bought an item of clothing from the brand essentials for my boyfriend and the lettering on the back of the top had come off after wearing it once! We had emailed flannels online for help and they referred us to take it in to the store which we did. Upon taking the top in to the store Sarah told us that she had never seen this happen before throughout her retail job! Coming from someone who has worked within retail through my teenage years this item was clearly faulty and can happen regularly to ironed on designs! So she clearly hasn’t worked in retail for long if that is the case! She then proceeded to take photos of the item to send off for another opinion and told us to come back In an hour! We came back in an hour and was told that she was on her lunch break so was told to wait another 30 minutes! Appalling! We proceeded to wait for 30 minutes till Sarah came back off her lunch break. She told us that the item wasn’t faulty and there was nothing she could do! Even had the decency to tell us to go to Sports Direct to get it ironed back on! Which clearly mean that the item was faulty! Clearly doesn’t know the law that was put in to place In 2005 for faulty items. The staff need retraining as this is appalling for a luxury store! We went to Liverpool the following day and they sorted it out straight away for us. If the regional store manager sees this, I would love a response about the rude staff in your Chester store! Won’t be buying anything from here again.
Love this store, staff are engaging if you make it known you want help, otherwise they respect your option to browse without pressure. Chelsey and Ronnie always make the experience enjoyable and go above and beyond. Stock is not as comprehensive as other outlets, however the store can only hold a fraction of Flannels large selection of items. The staff will order for you online and delivery is exceptional, next day is a regular occurance. Would definitely recommend.
Flannels is located at 42 Eastgate St, Chester CH1 1LF, UK
You can contact Flannels at +44 343 777 1842
You can find directions to Flannels by following this map link